General Manager, Hospitality Lead

Bojangles; Clarksville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Bojangles in Clarksville, TN seeks a General Manager, Hospitality Lead to recruit, develop, and manage a motivated team while upholding company policies and standards. The role includes labor scheduling, training, and ensuring top service quality at a busy restaurant.

You will oversee inventory, cash handling, facility maintenance, and community engagement, while ensuring a safe, welcoming dining environment for guests and staff. This leadership position offers growth within a growing brand.

Qualifications

• Demonstrated leadership in coordinating a diverse restaurant team.
• Experience scheduling staff to meet labor guidelines.
• Commitment to professional appearance and conduct standards.
• Experience in maintaining restaurant facilities and equipment.

Responsibilities

• Recruit, develop, and manage a motivated team according to company policies.
• Efficiently schedule managers and crew based on labor guidelines.
• Maintain high standards of employee appearance and conduct.
• Ensure the store's physical facility and equipment are in top condition.
• Manage food and supplies requirements, including inventory control.
• Handle cash, reconciliation, and deposit procedures.
• Participate in local store marketing and community engagement.
• Ensure a safe and secure environment for customers and employees.

Skills

Team leadership

Labor scheduling

Customer service standards

Education

Management Training Program

Field Exam 90% score

Serve Safe certification

Restaurant position training & certification

Job description

General Manager, Hospitality Lead at Bojangles

• Recruit, develop, and manage a motivated team according to company policies
• Efficiently schedule managers and crew based on labor guidelines
• Maintain high standards of employee appearance and conduct
• Ensure the store's physical facility and equipment are in top condition
• Manage food and supplies requirements, including inventory control
• Handle cash, reconciliation, and deposit procedures
• Participate in local store marketing and community engagement
• Ensure a safe and secure environment for customers and employees

Prerequisites:

• Completed training and certification for all restaurant positions
• Successful completion of Management Training Program
• Field Exam passed with a score of 90% or better
• Serve Safe certification

Performance Standards:

• Labor Usage: Plus or minus 10 hrs./weekly
• Show Bo Evaluation: Minimum Score of 90
• Drive Thru Window Times: Less than 55 seconds
• Food Variance: 1.5% of sales, or better
• Turnover Rates: Less than 150%
• Kitchen & Dining Supplies: 0.8% of Sales or Better

Physical Requirements:

• Occasional lifting of up to 40 pounds
• Extended periods of time spent walking and/or standing

If you are enthusiastic about leading a successful team, this is the perfect opportunity for you. Join us and enjoy a loving and fun work environment where you can grow both personally and professionally!

Location: 1172 Tiny Town 1836 Tiny Town Rd, Clarksville, TN 37042, USA

Founded in 1977 in Charlotte, N.C., Bojangles, Inc. is a highly differentiated and growing restaurant operator and franchisor dedicated to serving customers high-quality, craveable food made from Southern recipes. Bojangles prepares all of its proprietary menu items from scratch and there are no microwaves in its restaurants. A special blend of seasonings gives the food its unique Bojangles flavor. The restaurants core menu features Bojangles famous chicken, made-from-scratch buttermilk biscuits, flavorful fixins and Legendary Iced Tea steeped the old-fashioned way. Bojangles broad breakfast menu is served fresh all day, every day and features biscuit sandwiches such as Cajun Filet, steak and country ham. Bojangles menu also features unique fixins such as Dirty Rice, Cajun Pintos and Green Beans. First franchised in 1978, Bojangles has more than 690 locations throughout the southeast U.S. For more information, visit www.Bojangles.com.