General Manager, Hospitality | Full-Time | Santander Arena

The Economic Development Alliance for Brazoria Co; Reading (Berks County); On-site; USD 105,000 - 115,000; Full time

Job summary

A leading company in venue management is seeking a General Manager for the Santander Arena. This role requires overseeing food service operations, ensuring legal compliance, and generating revenue. Candidates should have management experience in the food industry and relevant educational qualifications. A competitive salary and benefits package are offered.

Benefits

Health, Dental and Vision Insurance

401(k) Savings Plan and matching

Paid Time Off (vacation days, sick days, holidays)

Qualifications

• Minimum 5 years management experience in food-related or concessions industry.
• Concessions Manager Certificate required.
• Experience in a Union environment preferred.

Responsibilities

• Oversee operation of food service operations at the assigned venue.
• Generate and review financial reports including budgets and revenue analysis.
• Ensure compliance with sanitation and alcohol service regulations.

Skills

Communication

Decision Making

Management

Customer Service

Team Leadership

Education

BA or BS with business-related major

Concessions Manager Certificate

Tools

Microsoft Office

POS systems

Job description

General Manager, Hospitality | Full-Time | Santander Arena

General Manager, Hospitality | Full-Time | Santander Arena

Oak View Group Location: Reading, PA 19602 Type: Full-Time, Permanent, Non-Remote Posted on: May 21, 2025 Apply at Original Source

We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!

General Manager, Hospitality | Full-Time | Santander Arena
Location US-PA-Reading
Job ID 2025-23331
Location Name Santander Arena
Category Food & Beverage Management
Type Regular Full-Time
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet .
Position Summary
The General Manager is responsible for the efficient, professional and profitable operation of the food service operations at the assigned OVG venue. This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property.
This role pays an annual salary of $105,000-$115,000 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until August 15, 2025.
Responsibilities
• Ensure legal, efficient, professional and profitable operation of the assigned OVG venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Final decision-maker on equipment purchases and leases.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Author, review and amend policies & procedures, as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
• Evaluates each manager’s performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with show managers, suppliers, vendors and the public that projects the venue in a positive light.
• Develop, maintain, and nurture a sound relationship with the venue client and customers.
• Work together with client/team to grow and represent their brand in a positive manner.
• Stay up to date on evolving industry trends and technology. Utilize this knowledge to keep the OVG operation current, relevant, and efficient.
Qualifications
Knowledge, Skills and Abilities :
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Experience working in a Union environment required.
• Experience in a fast paced ball park or stadium preferred.
Education and Experience :
• MA or MS; BA or BS with business-related major; accounting minor or credits preferred.
• Minimum 5 years management experience in food-related or concessions industry.
• Concessions Manager Certificate from the National Association of Concessionaires.
• Nationally recognized, advanced food service sanitation training course certification.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Options
Apply Now Apply
Share this job with your Network.
Email this job to a friend. Refer this job to a friend.

We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!

Share on Social Media!
Need help finding the right job?
We can recommend jobs specifically for you! Click here to get started.
Application FAQs Software Powered by iCIMS
www.icims.com