General Manager - Hilton Santa Fe Historic Plaza

Remington-Hospitality-; Santa Fe (NM); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Discounted hotel stays across the porf

Health benefits

Job summary

Remington-Hospitality- is seeking a General Manager for Santa Fe Hilton-STA to oversee hotel operations, F&B, sales, engineering, HR and accounting. Lead the Executive Committee and ensure strong revenue growth, guest satisfaction and compliance across departments.

The role requires a Bachelor's in hotel management or related field, 3+ years in Rooms or F&B, and a proven leadership and communications track record. Hybrid/remote not indicated; on-site position in Santa Fe.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of employment laws and regulations at federal, state and local levels.
• High work ethic and self-initiative.
• Some travel may be required.
• Regular attendance according to established guidelines.
• Proven record of commitment and professionalism in a 24/7 operation.
• Professional image as perceived by staff and guests.
• Basic computational ability.
• Focus and attention to tasks, completing work on time.
• Maintain excellent relationships with staff and guest confidentiality.
• Calm and professional demeanor under pressure.
• Ability to converse calmly with upset associates and guests.
• Lead departmental/hotel team meetings.

Responsibilities

• Practice a culture of guest service and promote courtesy and positive attitude.
• Anticipate guest needs, respond promptly and maintain guest relations.
• Resolve guest complaints to ensure satisfaction.
• Coordinate programs and incentives to improve guest service.
• Lead Executive Committee to reach property goals.
• Develop revenues and profits using forecasting and P&L.
• Ensure compliance across departments and grow the business.
• Maintain product quality for bookings, banquet and F&B.
• Coach and develop leaders to exceed performance.

Skills

Leadership

Communication

Presentation

Attention to detail

Interpersonal skills

Calm under pressure

Staff relations

Team leadership

Work ethic

Computational ability

Education

Bachelor's degree in Hotel Management or related field

Tools

Microsoft Office

Job description

Location Description

Two blocks from the historic Santa Fe Plaza in downtown Santa Fe, our hotel is within walking distance of amazing cultural attractions like the Georgia O'Keeffe Museum, the Santa Fe Community Convention Center and fantastic shopping and dining venues.

Job Description

Position Summary: The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

Core Responsibilities:

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings

Compensation & Benefits

• Base Salary:$145,000 - $165,000 annually (commensurate with experience, qualifications, and market alignment)
• Bonus:Up to 50% Quarterly incentive plan tied to performance metrics
• Health Benefits:Medical, dental, and vision insurance
• Retirement:401(k) with company match
• Time Off:Paid vacation, holidays, and personal days
• Perks:Discounted hotel stays across the portfolio
• Growth:Career development and advancement opportunities
• Culture:People-first environment focused on excellence and innovation

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Location

Santa Fe Hilton-STA

Requirements

Physical Requirements:

• Sit, stand and walk for varying lengths of time
• Lift approximately fifteen (15) pounds
• Good communication skills, both written and verbal
• Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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