General Manager - Hickory Flat

JETSET Pilates®; Hickory Flat (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

JETSET Pilates General Manager position focused on growing the studio, leading a team, and driving performance. The GM learns the JETSET training program and instructs classes while guiding studio operations and staff development.

Responsibilities include staffing, scheduling, marketing initiatives, and ensuring exceptional service standards. The role requires strong leadership, strategic thinking, and a commitment to growth within the studio community.

Qualifications

• Minimum 3+ years in operations/management within a fitness or wellness environment.
• Proven ability to lead teams, manage schedules, and drive results.
• Strong customer service mindset with a focus on client experience.

Responsibilities

• Oversee day-to-day studio operations and implement company-wide policies.
• Ensure service standards and a high-quality fitness experience for members.
• Analyze metrics: sales, utilization, retention, expenses, payroll.
• Develop local marketing initiatives to acquire clients and meet studio goals.
• Manage client inquiries and ensure timely, positive responses.
• Foster relationships with local health and wellness communities and partners.
• Create and monitor class and staff schedules; oversee hiring of instructors.

Skills

Leadership

Operations

Analytics

Customer Service

Team Development

Education

Bachelor's degree or equivalent experience

Tools

Excel

CRM systems

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties And Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.