General Manager-Hampton Inn – Biloxi/Ocean Springs, MS

Blue Sky Hospitality Solutions; Ocean Springs, Biloxi (MS, MS); On-site; USD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead operations at a premier hotel in Ocean Springs. This role is pivotal in ensuring exceptional guest satisfaction, financial performance, and team development. The ideal candidate will excel in operational leadership, financial management, and fostering a positive work culture. You will oversee daily operations, drive revenue strategies, and maintain brand standards while championing a guest-first approach. If you're passionate about hospitality and ready to make an impact, this opportunity is perfect for you.

Benefits

Competitive salary and performance-based bonus

Health, dental, and vision insurance

Paid time off and holiday pay

401(k)

Hilton Team Member Travel Program

Qualifications

• 3-5 years of hotel management experience, preferably with Hilton.
• Strong knowledge of hotel systems and financial accountability.

Responsibilities

• Oversee daily hotel operations and maintain brand standards.
• Develop and manage the annual budget and financial reports.

Skills

Hotel Management

Leadership

Financial Management

Communication Skills

Problem-Solving

Education

Bachelor’s degree in Hospitality Management

Business degree

Tools

OnQ

Hilton reporting tools

Financial reporting platforms

Job description

Job Title: General Manager
Location: Hampton Inn – Biloxi/Ocean Springs, MS
Reports To: Regional Vice President / Corporate Leadership

Job Summary:

The General Manager is responsible for leading all aspects of hotel operations at the Hampton Inn – Biloxi/Ocean Springs, MS, ensuring exceptional guest satisfaction, financial performance, and team development. This individual will oversee daily operations, drive revenue strategies, maintain brand standards, and foster a positive and productive work culture in line with company values.

Key Responsibilities:

Operational Leadership:

• Oversee daily hotel operations to ensure smooth, efficient, and profitable functioning across all departments.

• Maintain the highest standards of cleanliness, safety, and guest service in accordance with Hilton brand expectations.

• Ensure compliance with all local, state, and federal laws and regulations, including health and safety standards.

Team Management:

• Recruit, train, supervise, and evaluate department heads and staff.

• Create a culture of accountability, engagement, and excellence among all team members.

• Conduct regular meetings and performance evaluations to ensure alignment with goals.

Guest Experience:

• Champion a guest-first culture by addressing guest concerns promptly and ensuring high satisfaction scores (e.g., SALT/Medallia).

• Monitor guest feedback channels and implement action plans to improve service.

Financial Management:

• Develop and manage the annual budget, forecast, and financial reports.

• Monitor P&L performance and implement strategies to maximize profitability and control costs.

• Drive revenue through occupancy, ADR, RevPAR, and upselling initiatives.

Sales & Marketing:

• Partner with Sales to increase market share and drive business to the property.

• Participate in community and brand-related events to promote the hotel.

• Analyze market trends and develop strategies to optimize competitive positioning.

Brand & Property Standards:

• Ensure compliance with all Hilton brand standards and corporate procedures.

• Oversee property maintenance and capital improvement projects.

• Conduct regular inspections and follow up on corrective actions.

Qualifications:

• Minimum 3–5 years of hotel management experience, preferably within the Hilton brand or select-service hotels.

• Proven leadership experience in operations, team building, and financial accountability.

• Strong knowledge of hotel systems (e.g., OnQ, Hilton reporting tools, financial reporting platforms).

• Excellent communication, organizational, and problem-solving skills.

• Ability to work flexible hours, including weekends and holidays, as needed.

Preferred Qualifications:

• Bachelor’s degree in Hospitality Management, Business, or related field.

• Strong understanding of Biloxi/Ocean Springs market and tourism trends.

Benefits:

• Competitive salary and performance-based bonus program

• Health, dental, and vision insurance

• Paid time off and holiday pay

• 401(k)

• Hilton Team Member Travel Program