General Manager - Hampton Inn

High Hotels Ltd.; Lancaster (Lancaster County); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Room discounts (Hilton/Marriott)

Health Coach & Registered Dietician

Employee Assistance Program (EAP)

401k retirement savings plan

CAC events

Good Measure Award

High Five

Safety Shoe Reimbursement

Job summary

High Hotels is seeking a Hotel General Manager for the Hampton Inn in Lancaster, PA. The role oversees all hotel operations, fosters a positive environment for guests and associates, and delivers exceptional service driving guest satisfaction and profitability.

The successful candidate will lead the team, manage budgets, and ensure brand standards. Availability for a 24/7/365 operation is expected, with a flexible schedule including evenings and weekends.

Qualifications

• College degree required; hospitality management education preferred.
• Minimum 3 years of hotel operations experience.
• Leadership or supervisory experience in hotel environment.
• Experience overseeing front desk, housekeeping, food & beverage, or overall operations.
• Demonstrated ability to lead, coach, and develop team while maintaining high guest satisfaction standards.
• Proven ability to build relationships with guests, associates, vendors, and community partners.
• Strong organizational, problem-solving, communication, and time management skills.
• Experience with hotel property management systems (PMS) preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed.
• Bilingual English/Spanish is a plus.
• Valid driver's license required.

Responsibilities

• Oversee all hotel operations and drive guest satisfaction, service quality and operational excellence.
• Lead and develop hotel team; coach, motivate, and manage staff performance.
• Monitor financials, budgets, and revenue opportunities to meet targets.
• Ensure maintenance, housekeeping, and front desk deliver premier service.
• Build relationships with guests, vendors, and community partners to support growth.
• Ensure compliance with brand standards and corporate policies.

Skills

Leadership

Communication

Budgeting

Staff development

Guest service

Problem solving

Time management

Bilingual English/Spanish

Driver's license

Education

College degree

Hospitality management education preferred

Tools

PMS systems

Job description

At High Hotels, hospitality isn’t just what we do, it’s who we are.

For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.

It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard.

Are you ready To Spread Joy Through Hospitality?

We are currently seeking a Hotel General Manager for the Hampton Inn in Lancaster, PA. In this leadership role, you will oversee all aspects of hotel operations, foster a positive and engaging environment for both guests and associates, and deliver exceptional service that drives guest satisfaction, operational excellence, and overall property success.

As the hotel's senior leader, this role requires availability and flexibility to support a 24/7/365 operation and respond to operational needs when necessary.

The successful candidate will possess the following qualifications:

• College degree required; hotel/restaurant management or culinary school education preferred
• Minimum of 3 years of hotel operations experience required.
• Previous leadership or supervisory experience in a hotel environment required.
• Experience overseeing front desk, housekeeping, food & beverage, or overall hotel operations preferred.
• Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards.
• Proven ability to build relationships with guests, associates, vendors, and community partners.
• Strong organizational, problem-solving, communication, and time management skills.
• Experience with hotel property management systems (PMS) preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed.
• Bilingual English/Spanish is a plus.
• Valid driver's license required.

General Description of Essential Job Functions and Responsibilities:

Fundamental job requirements which an individual must be able to perform in order to accomplish the basic duties of the job.

• Continually identify, investigate, and evaluate opportunities to sell the hotel services on a local and regional basis.
• Regularly appraise the current and future competitive position of the hotel to determine marketing plan including promotion and pricing strategies of the hotel to maintain and increase market share.
• Insures immaculate housekeeping throughout the hotel.
• Insures superior maintenance, repair and improvements of building, equipment, and grounds.
• Responsible for meeting all budgetary, cost and other financial objectives established for the hotel including goals for income and profitability.
• Select, train, and develop hotel personnel. Assist them in their recruiting efforts and in selecting other hotel personnel.
• Interprets and administers policies, rules and regulations affecting all hotel activities to personnel.
• Ensures that proper, fair and equitable co-worker relations are followed and deals with co-worker problems, if they should occur.
• Promotes a favorable image of the hotel and company with the general public through personal interest in civic cultural and religious activity in the community.
• Audits and certifies daily and monthly financial reports on operating results. Functions as a control point for all financial activity.
• Monitors co-worker attendance in conformance with the standards, following up with co-workers as appropriate.
• Works varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry.
• Maintain a neat, clean and well-groomed appearance (specific brand standards available).
• Required to fully comply with High Hotels, Ltd. rules and regulations for the safe and efficient operation of hotel facilities
• Supports High Hotels’ efforts and actions related to Sustainability, ensuring implementation and compliance with the actions at their hotel.
• Performs as assigned, sales functions to sell the hotel's services on a local and regional basis.
• Regularly appraise the current and future competitive position of the hotel to make recommendations to the Regional Manager, High Hotels, Ltd. for his/her determination of the marketing plan including promotion and pricing strategies of the hotel to maintain and increase market share.
• Participate in various local and regional tourist and community organizations for enhancing the community involvement of the hotel.

Working for The High Companies:

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

• You are eligible for Hilton or Marriott room discounts
• You are eligible to utilize our Health Coach and Registered Dietician
• Employee Assistance Program (EAP) with Aetna Resources for Living
• You are eligible to participate in the company’s 401k retirement savings plan
• You are eligible to participate in Coworker Activity Committee (CAC) events
• You are eligible to nominate and to receive the Good Measure Award
• High Five
• Safety Shoe Reimbursement

Qualifications

Education

Preferred

Bachelors or better in Hospitality.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.