General Manager - Graham - Southside #8

Dairy Queen; Graham (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

Dairy Queen in Graham, TX is seeking a Restaurant Manager to oversee all aspects of daily operations, including financial performance, product production, inventory, and personnel. You will implement the location's game plan with the DM and ensure guest satisfaction by maintaining high service standards.

You'll lead staffing, training, and performance reviews, manage schedules for peak hours, and control costs in COGS and labor.

Qualifications

• Three to five years of restaurant management experience preferred, QSR experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record in management of COGS and labor.
• Must have excellent customer service and employee relations skills.
• Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time.
• Must be able to work in and out of different temperature ranges.
• Must be able to stand for long periods of time.
• Must be able to lift up to 50 pounds.
• Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.

Responsibilities

• Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing.
• Ensures restaurant operates within guidelines established by owner and franchisor.
• Develops and achieves the restaurant's game plan with their DM.
• Ensures guest service meets company standards.
• Responds to customer complaints and resolves issues.
• Works with local chamber and schools to increase sales.
• Staffs, trains and develops assistant managers and hourly employees; conducts performance reviews.
• Manages schedules and ensures proper staffing for all day parts and sales volumes.
• Manages restaurant P&L to optimize profit; controls COGS, labor, and controllables.
• Manages the entire operation through staff development to meet location game plan goals.
• Ensures compliance with company standards, policies and procedures.
• Contributes to guest satisfaction through quality, value, service and cleanliness.
• Maintains positive working relationships to maximize morale and productivity.

Skills

Customer service

Employee relations

Attention to detail

Working under pressure

Physical stamina

Team leadership

Education

High School diploma or equivalent

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Additional Responsibilities

• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.

Requirements

Additional Info

• Three to five years of restaurant management experience preferred, QSR experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record in management of COGS and labor.
• Must have excellent customer service and employee relations skills.
• Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time.
• Must be able to work in and out of different temperature ranges.
• Must be able to stand for long periods of time.
• Must be able to lift up to 50 pounds.
• Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.