General Manager - Crowley DQ #56

Dairy Queen; Crowley (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Dairy Queen is seeking a proactive restaurant leader to oversee all operations at the Texas location. The role will manage financial performance, product production, inventory, personnel, sales, and marketing, ensuring adherence to franchisor guidelines and company standards.

Responsibilities include developing staff, optimizing schedules, handling guest concerns, and driving profitability through effective cost control.

Responsibilities

• Oversees and manages all areas of the restaurant and makes final decisions on matters of importance.
• Incorporates PRIDE systems and routines into day-to-day operations.
• Develops and achieves the restaurant's game plan with the DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints promptly to resolve issues and maintain satisfaction.
• Collaborates with the local chamber and schools to boost restaurant sales.
• Staffs, trains, and develops assistant managers and hourly staff, including performance reviews.
• Manages schedules to ensure proper staffing for all day parts and sales volumes.
• Oversees restaurant P&L to optimize profits and controls COGS, labor, and controllables.
• Manages operations to grow staff, sales, and profitability per location game plan.
• Ensures adherence to company standards, policies, and procedures.
• Strives for guest satisfaction through quality, value, service, and cleanliness.
• Maintains positive relationships among restaurant team members to boost morale and productivity.

Job description

Description

Oversees entire restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensures restaurant is operated within operational guidelines established by owner and franchisor. Essential job functions include, but are not limited to:

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes.
• Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses). Performs other duties and responsibilities as requested by DM.

Additional Responsibilities:

• Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan.
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency.