General Manager (GM) | Pet Care

Tailchasers; Arlington Heights (IL); On-site; Full time

Job summary

A leading company in pet care is seeking a General Manager to oversee operations across multiple locations. The role involves staff supervision, customer relations, and ensuring high service standards. With a focus on leadership and organizational skills, this position offers competitive pay and benefits, including medical coverage and paid time off after the probation period.

Benefits

Medical, dental, and vision coverage

Paid time off

Employee discounts

Mileage reimbursement

Qualifications

• Proven experience in leadership or supervisory roles (at least 1 year).
• Background in pet care, hospitality, or customer service preferred.

Responsibilities

• Oversee daily operations across multiple service locations.
• Manage and lead staff, ensuring accountability and professionalism.
• Address customer grievances with empathy and efficiency.

Skills

Leadership

Communication

Organizational Skills

Problem Solving

Job description

Tailchasers, Inc. is seeking a hands-on and flexible General Manager (GM) to oversee operations across multiple pet care businesses. This leadership role involves staff supervision, facility management, customer relations, and direct operational support when needed. The GM will be expected to cover Reception and Enrichment Counselor (Technician) shifts as needed to ensure seamless service and staffing coverage.

This is a dynamic, in-person role supporting:

• Barrington Pet Resort – Boarding, daycare, grooming, and pet transport

• Arlington Pet Resort – Daycare and pet transport

• Pet Wants – Retail sales and deliveries

• Tailchasers Pet Care – Dog walking and pet sitting (administrative and field support with mileage reimbursement)

Company Culture & Values

At Tailchasers, we believe in making every moment count — for our clients, their pets, and our team. Our motto, “Chasing a better world one tail at a time,” guides our purpose and commitment to excellence.
We encourage a “Can Do!” attitude, open communication with leadership, and a genuine love for animals and the work we do. With competitive pay and a structured onboarding program, we are committed to your growth and success.

Key Responsibilities

• Oversee and support daily operations across multiple service locations

• Provide coverage for Reception and Enrichment shifts as needed

• Manage and lead staff, ensuring high levels of accountability and professionalism

• Address customer grievances with empathy and efficiency

• Ensure all facilities are operating smoothly and aligned with company standards

• Submit weekly productivity and performance reports

• Track time and productivity using the time clock system

• Complete additional operational tasks as assigned

Schedule & Availability

• Varies based on staffing and operational needs
• Availability required: Thanksgiving day, Christmas day, Juneteenth, July 4th, New Year's Eve & Day

Qualifications

• Proven experience in leadership, management, or supervisory roles (at least 1 year of previous experience)

• Background in pet care, hospitality, or customer service preferred

• Ability to multitask, problem-solve, and lead by example

• Strong communication and organizational skills

• Reliable personal transportation and willingness to travel between work sites

Compensation & Benefits

• Wage$20 - $22 based on experience
• Mileage reimbursement for approved work-related travel when applicable

• Medical, dental, and vision coverage after 90 days of full-time employment (30+ hours/week)

• Paid time off,both sick and vacation time, available after probation period
• Employee discounts on select products and services (discount amounts may vary)