General Manager (Galesburg, IL)

Anchor Point Management Group; Galesburg (IL); On-site; USD 62,000 - 90,000; Full time

Job summary

Anchor Point Management Group seeks a Restaurant General Manager in Galesburg, IL to lead operations for Buffalo Wild Wings. You will oversee guest service, staff management, training, and adherence to brand standards to drive sales and profit.

Responsibilities include staffing plans, scheduling, HR compliance, coaching managers, maintaining food safety and quality, and delivering a WOW guest experience daily.

Qualifications

• Minimum 2 years of restaurant or retail management experience.
• High school diploma or equivalent; valid driver's license to travel between units; background check.
• Strong organizational skills, attention to detail, and professional written and verbal communication.
• Ability to create a fun, engaging environment; manage multiple priorities in a fast-paced setting.
• Must complete Buffalo Wild Wings Management Certification program.

Responsibilities

• Lead restaurant operations to meet guest satisfaction and brand standards.
• Plan staffing, schedules, and training across departments.
• Control costs, monitor P&L, and drive sales growth.
• Coach managers and team members with performance feedback.
• Ensure compliance with food safety and company policies.

Skills

Restaurant management

Staff development

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Overview

Job Location: 2683 Seminary Street - Galesburg, IL 61401. Salary Range: $62,000.00 - $90,000.00.

Restaurant General Manager Responsibilities: The Restaurant General Manager provides leadership to ensure that all team members are guest-focused, team-focused, and community-connected. The role requires knowledge of restaurant operations, managing staff resources, providing counsel, training, developing and coaching Assistant General Manager (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members with the objective of building sales and profits while maintaining operating standards. The General Manager is responsible for the overall operation of the assigned restaurant, ensuring the integrity of the Buffalo Wild Wings brand. Key focus areas include team performance, increased sales and profitability, effective cost controls, development, training and retention of management and hourly staff, and achieving financial and operating goals.

Responsibilities

• TEAM: Create, implement and execute the overall business staff plan; ensure proper staffing levels by each Department Manager to build sales; ensure Department Managers are trained to hire high-quality team members.
• Prepare manager schedules to ensure proper business coverage according to the World Wide Wings Quality Manager Schedule Guidelines.
• Oversee human resources function; ensure 100% compliance with federal, state and local laws and regulations, company policies, guidelines and procedures.
• Communicate employee benefits to Department Managers, Restaurant Support Managers and Hourly Team Members.
• Provide performance feedback and recognition to all managers and team members; conduct manager one-on-ones and performance reviews.
• Hold all managers and team members accountable for contributing to team and company objectives.
• Maintain an open-door policy with all managers and team members to promote communication and consistency of standards.
• Provide direction to managers for performance management of Team Members.
• Effectively train and develop managers, with emphasis on Department Managers and Managers in Training.
• Develop Individual Development Plans for all managers; implement performance improvement plans when needed.
• Ensure development plans for hourly Team Members are delivered effectively.
• Conduct informative, focused weekly manager meetings with a written agenda; model effective pre-shift meetings and foster a collaborative environment.
• Ensure effective communication among all managers and team members; build positive relationships and morale; provide a fun work environment.
• Monitor recognition and reward programs; maintain turnover and retention targets.
• Model exemplary leadership and ensure managers follow this lead.

• GUEST: Ensure managers and Team Members are guest-focused, demonstrating hospitality consistently (e.g., 100% manager table visits, warm greetings and farewells).
• Respond to guest feedback constructively and promptly; empower managers to act similarly.
• Attract new guests and build relationships with local businesses and organizations.
• Deliver superior GEM (Guest Loyalty Index) results through outstanding service and quality.
• Maintain proper staffing levels to provide superior guest service; ensure training standards are met.
• Deliver a WOW experience for every guest, every time.

• QUALITY OPERATIONS: Use feedback and audits (GEM, QSCs, Steritech, Mystery Shop) to improve performance; adhere to systems, tools, and procedures for shift execution.
• Comply with Serve Safe Food, RAS and HACCP standards; follow all applicable laws and regulations.
• Keep current on programs, policies, procedures and promotions; maintain high service and cleanliness standards.
• Ensure adherence to cleaning schedules; manage AV quality and sports awareness to deliver a consistent experience.

• SALES AND PROFITS: Develop and implement a local store marketing plan within budget; utilize Home Team Advantage and Eat Wings / Raise Funds programs.
• Approve department schedules to balance labor with guest satisfaction; ensure knowledge of labor control tools.
• Manage utility costs; reconcile P&L, conduct analysis, and communicate results to the management team.
• Set and drive daily, weekly and monthly sales goals/forecasts; conduct Periodic Business Reviews; meet or exceed budgeted profit goals.
• Coach managers on achieving goals and bonus potential; ensure accountability for department P&L.
• Drive sales growth through exceptional guest experiences; enforce safety, security, and loss prevention policies.
• Understand and teach Periodic Business Reviews and Weekly DM Summaries; manage long-term unit maintenance and respond to business trends with corrective actions.
• Perform any other duties as assigned.

Qualifications

• Minimum 2 years of restaurant or retail management experience; experience managing a restaurant with a full bar is preferred.
• High school diploma or equivalent; valid driver’s license to travel between units; satisfactory background check; ability to meet physical demands.
• Strong organizational skills, attention to detail, and professional written and verbal communication.
• Ability to create a fun, engaging environment for guests and Team Members; solid mathematical skills; ability to manage multiple priorities in a fast-paced setting.
• Must maintain confidentiality and comply with company policies and regulations.
• Must complete Buffalo Wild Wings Management Certification program.

The duties of this position may change over time. World Wide Wings reserves the right to add or delete duties and responsibilities at its discretion. This job description is intended to describe the general level of work performed and is not intended to be all-inclusive.