General Manager Gaithersburg

Goodwill of Greater Washington; Gaithersburg (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading non-profit organization is seeking a General Manager for its Gaithersburg location. The role involves overseeing retail operations, managing a diverse team, and providing exceptional customer service while driving community engagement. Attractive compensation and benefits package with opportunities for professional growth.

Benefits

Healthcare benefits

Paid time off

401(k) plan with match

Employee discounts

Flexible schedule

Qualifications

• 3-5 years previous management experience in retail.
• Ability to communicate clearly and effectively in English.
• Basic math and computer skills.
• Must have a personal vehicle.

Responsibilities

• Leads and develops team members.
• Ensures exceptional customer service.
• Manages inventory and operations.
• Maintains safety and security standards.

Skills

Leadership

Customer Focus

Communication

Team Building

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Job description

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Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. You captain the ship! Lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Essential Competencies

• Develops Direct Reports and Others
• Drives for Results
• Managing Diversity
• Customer Focus
• Building Effective Teams
• Process Management
• Functional and Technical Skills
  
  
  

Key responsibilities and Accountabilities

• Develops, coaches and trains all direct reports in the business unit.
• Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
• Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
• Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
• Maintains effective email, phone and face to face communication.
• Understands competition in the trading area and is prepared to react to competitive situations.
• Responsible for all presentation standards and merchandising standards on the sales floor.
• Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
• Complies with and enforces company policies, standards and values.
• Participates in special projects, attends meetings.
• Performs all other duties as assigned.
  
  
  

Supervisory Responsibility

This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Required Qualifications

• Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
• High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
• Must have a personal vehicle to use when making cash deposits from the store.
• Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
• Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.
  
  
  

Preferred Qualifications

• Bachelor’s degree in business or related field.
• Previous experience working with the disabled and disadvantaged.
• Fluency in a language other than English

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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