General Manager - Fun Mountain

Bass Pro Shops; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a General Manager for the Fun Mountain facility in our entertainment division. This role oversees Food & Beverage operations, games, bowling, and guest attractions, ensuring exceptional guest experiences while driving profitability.

The GM will lead leadership teams, monitor budgets, and ensure safety and regulatory compliance across health and security programs. Strong hospitality and multi-unit leadership essential.

Qualifications

• Analytical and critical thinking to evaluate guest feedback and drive improvements.
• Guest and personal service to meet guest needs effectively.
• Strong numerical ability for budgeting and cost control.
• Ability to read and interpret safety and operations documentation.
• Adaptability to changing guest demands and industry needs.
• Teamwork to build cohesive operations teams.
• Clear communication across departments and with guests.
• Planning and organizing to ensure tasks are completed efficiently.
• Problem solving to resolve operational challenges.

Responsibilities

• Routinely inspect areas to observe guest experiences and gather feedback.
• Lead regular leadership meetings to promote coordination and growth.
• Develop new activities and services to exceed guest expectations.
• Handle complaints and oversee service recovery.
• Provide leadership to management and hourly staff.
• Manage budgeted revenue while controlling expenses and payroll.
• Ensure safety procedures comply with regulations and policy.
• Oversee purchasing within budget and policy guidelines.
• Control labor and other costs to meet profit goals.
• Prepare reports, time sheets, inventories, and cash reports.
• Ensure alcohol and food service comply with local rules.
• Coordinate with owners and contractors on projects.

Skills

Analytical thinking

Guest service

Numerical skills

Communication

Adaptability

Teamwork

Planning

Problem solving

Education

High School Diploma or Equivalent

Bachelor's Degree in Business Management

Job description

POSITION SUMMARY:

The General Manager is responsible for overseeing the entire operations of the Fun Mountain facility. This position will be responsible for managing both Food and Beverage operations as well as all games, bowling and guest attractions.

ESSENTIAL FUNCTIONS:

• Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates


• Hold regular meetings with leadership to promote coordination, growth and communication


• Continually evaluate existing offerings and develop new activities and services in order to exceed guests’ expectations


• Handling complaints, and oversee the service recovery procedures


• Provide leadership and direction to management and hourly associates


• Strive to exceed the budgeted revenue predictions, within expense and payroll guidelines


• Ensure security and emergency procedures are in place as required by company policy and/or federal and state regulations


• Oversee purchasing in accordance with the budget outline and as required by company policy


• Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals


• Prepare a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reportsetc


• Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control


• Ensure that food is served within the rules proscribed by the Taney County Department of Health and Safety


• Ensure that local and state applicable health and safety procedures and regulations are followed and maintained


• Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget


• Supervise and assist as necessary with all operations, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line set up and restocking, expediting, etc


• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent


• Preferred Degree: Bachelor's Degree in Business Management


• Certificate(s) or License(s): Manager food handler and beverage service certifications (will provide if needed)


• Years of experience: 1) At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired


• 2) At least 5 years of Food and Beverage experience is preferred. (or multi-unit operation experience preferred)


• 3) At least 5 years of hospitality management experience preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Analytical and Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems


• Guest and Personal Service -The knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction


• Number Facility - the ability to add, subtract, multiply, or divide quickly and correctly. Including the ability to calculate figures and amounts in relation to recipes for volume, ounces, etc


• Language - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organization


• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment


• Teamwork - Skilled at building a cohesive team relationship and facilitating goal accomplishment


• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message


• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently


• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

• Regularly completes computer work, walks, and stands. Occasionally sits and lifts up to 50lbs.


• Computer Work Additional Physical Requirements Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds

INDEPENDENT JUDGEMENT:

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires a high degree of independent judgment and problem solving of complex problems.

MANAGEMENT LEVEL:

Non-Exempt: ☐ Hourly Exempt: ☐ Individual Contributor ☐ Supervisor ☐ Manager ☐ Sr Manager ☐ Director ☐ Sr Director ☐ Executive

Job Details:

How many direct reports will this role have? 15-50 varies by location

Job Status Information:

Is this role typically ☒ full-time, ☐ part-time, or ☐ both? Will this role need email access? ☒ Yes ☐ No

Full Time Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!


• Medical


• Dental


• Vision


• Health Savings Account


• Flexible Spending Account


• Voluntary benefits


• 401k


• Retirement Savings


• Paid holidays


• Paid vacation
  
• Paid sick time


• Bass Pro Cares Fund


• And more!

Equal Opportunity Statement:

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations:

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

About Bass Pro Shops:

Big Cedar Lodge About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”