General Manager – Flexible Schedule Hospitality & Wellness Leader

Sauna House Summerville; Robynwyn (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

3 weeks Paid Time Off

Paid Sick Days

Free Bathhouse Visits

Discounts on Sauna House products

Reimbursements for visiting bathhouses

Job summary

Sauna House is seeking a General Manager to lead a location with a high-performing team, delivering an exceptional guest experience and driving safe, profitable operations.

You will own the P&L, coach staff, partner with franchise and corporate leadership, and build relationships with local businesses to expand brand awareness and guest traffic. This is a full-time role requiring flexibility for evenings, weekends, and holidays.

Qualifications

• 3+ years of leadership experience in hospitality, retail, fitness, wellness, restaurant, or another customer-focused environment.
• Demonstrated success leading, coaching, and developing teams.
• Experience managing financial performance and operating metrics.
• Ownership mindset with a hospitality-first mentality - humble, adaptable, and confident.
• Strong emotional intelligence, communication skills, and sound business judgment.
• Proven ability to solve problems, make timely decisions, and lead through change.

Responsibilities

• Build, hire, coach, and develop a high-performing team – setting every member up to deliver top-tier hospitality.
• Own scheduling, performance reviews, and HR matters with fairness and consistency.
• Act as chief culture officer, driving team alignment with Sauna House mission and values.
• Ensure every guest receives an exceptional, personalized hospitality experience.
• Practice servant leadership and step into any role to protect guest experience during high demand.
• Monitor guest feedback and online reviews, coach the team on hospitality behaviors.
• Maintain a safe, opening-day-clean facility at all times.
• Oversee preventative maintenance, vendors, and inventory management.
• Ensure operational standards, safety, and company policies are followed.
• Own the location's P&L – drive top-line revenue while managing labor and costs.
• Monitor KPIs daily, forecast staffing needs, and lead weekly financial reviews.
• Drive membership acquisition and retention through operational excellence.
• Serve as liaison between location, franchisees, and corporate leadership.
• Collaborate with peers and champion new programs.
• Build relationships with local businesses and community partners.
• Lead local marketing and outreach to drive brand awareness and guest traffic.

Skills

Leadership experience

Coaching & development

Financial performance management

Ownership mindset

Emotional intelligence

Communication skills

Decision making

Job description

Sauna House is seeking a General Manager to lead a location with a high-performing team, delivering an exceptional guest experience and driving safe, profitable operations.

You will own the P&L, coach staff, partner with franchise and corporate leadership, and build relationships with local businesses to expand brand awareness and guest traffic. This is a full-time role requiring flexibility for evenings, weekends, and holidays.