General Manager - Embassy Suites Temecula

Windsor Hospitality; Santa Monica (CA); On-site; USD 100,000 - 135,000; Full time

Job summary

An established industry player in hospitality is seeking a General Manager to lead hotel operations in Santa Monica. This role involves overseeing day-to-day activities, developing financial strategies, and ensuring exceptional guest experiences. The ideal candidate will possess strong leadership skills, a knack for financial management, and a commitment to maintaining high service standards. With a focus on operational excellence and community engagement, this position offers a unique opportunity to make a significant impact in a vibrant locale. Join a dynamic team and elevate the guest experience to new heights.

Qualifications

• Bachelor's degree preferred with related experience.
• Ability to communicate effectively with guests and staff.
• Proficient in Microsoft Office for operational tasks.

Responsibilities

• Manage hotel operations ensuring quality and cost standards.
• Develop financial plans and prepare the annual budget.
• Oversee staff performance and guest satisfaction initiatives.

Skills

Business Analysis

Financial Management

Guest Relations

Staff Management

Communication Skills

Problem Solving

Bilingual (English/Spanish)

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

General Manager - Embassy Suites Temecula

General Manager - Embassy Suites Temecula

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This range is provided by Windsor Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $135,000.00/yr

Position: General Manager

Reports to: Regional Vice President

Supervises Directly: Department Heads

Purpose for the Position:

To manage a hotel’s operation and maintain established cost and quality standards to ensure superior service and maximize profits.

• Oversees overall day-to-day hotel operations as delegated by Regional Vice President.
• Develops short-term and long-term financial and operational plans for the hotel which support the overall objectives of the company. Prepares the annual hotel budget.
• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Meets assigned departmental budgets and monitors financial statements.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates corrective action.
• Hires, fires, and performs performance evaluations, as well as training and development of employees under supervision.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. Ensures proper handling of guest complaints.
• Implements and maintains local and national sales/marketing programs.
• Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.
• Maintains a security function which protects both the assets of the hotel and the personal safety of employees and guests.
• Implements and maintains effective two-way communication systems which cross departmental lines and reach all employees.
• Develops new programs which result in an increased level of guest satisfaction and operational excellence. Ensures that guest satisfaction is consistently obtained.
• Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
• Maintains company standards in all Food and Beverage outlets.
• Manages in compliance with established company policies and procedures.
• Manages in compliance with local, state, and federal laws and regulations.
• Remains current on business trends and local activities.
• Establishes and maintains an appropriate level of community involvement.
• May be responsible for completing Manager on Duty reports.
• Additional duties as assigned by Regional Vice President, as applicable.

Skills and Abilities:

• Read and interpret business records and statistical reports.
• Use mathematical skills to interpret financial information and prepare budgets.
• Analyze and interpret policies established by administrators.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts.
• Make business decisions based on your own experience and opinion.
• See differences in widths and lengths of lines such as those on graphs.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept the full responsibility for managing an activity.

Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally. Use of manual dexterity of common office equipment, such as but not limited to computers, printers, phone, etc.

Mathematical Development: Compute discount, interest, profit, and loss; commission, markups and selling price; ratio and proportion, and percentages. Calculate surface, volumes, weights, and measures.

Requirements

• Bachelor’s degree preferred, and six months related experience, or an equivalent level of education and experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Effective written and verbal communication, skills exercising patience, tact, and diplomacy.
• Ability to enforce hotel standards, policies, and procedures with staff.
• Proficient in Microsoft Office.
• Regular attendance in conformance with the standards, which may be established by Windsor Hospitality, Inc. from time to time, is essential to be successful performance of this position. Employees with irregular attendance/ tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Windsor Hospitality and regulations and will be subject to disciplinary action, up to and including termination of employment.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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