General Manager — Elevate Service & Store Performance

Wingstop; Gainesville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO / Vacation

Free meals

Advancement opportunities

Job summary

Wingstop in Gainesville, FL is seeking a General Manager to lead daily restaurant operations and deliver exceptional guest service. You will partner with the District Manager to recruit, train, and supervise front- and back-of-house teams, drive sales, and ensure food safety standards.

The ideal candidate has restaurant leadership experience, a passion for growing the business, and a proven ability to manage people, inventory, and standards. Weekend and evening work is required.

Qualifications

• Minimum of 2 years of supervisory experience in food service, retail or restaurant environments.
• Proven ability to lead teams and maintain high standards of customer service.

Responsibilities

• Recruit, select, orient, train, assign, and schedule team members with District Manager support.
• Coach and manage performance; communicate expectations; handle staff relations and policy enforcement.
• Coordinate with District Manager and HR on performance issues and disciplinary actions.
• Perform regular restaurant inspections to ensure standards and safety compliance.
• Track inventory and ensure accurate records.
• Resolve food preparation issues and handle customer service with grace to foster loyal customers.
• Maintain sanitation, safety, and health compliance; enforce procedures and security measures.
• Own responsibilities and seek opportunities to add value to store operations.

Skills

Guest service

Leadership

Customer care

Time management

People management

Flexible schedule

Problem solving

Team collaboration

Operations

Food handling

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent full-time General Manager candidates to join our management team. The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team. The ideal candidate is focused on excellent customer service and excellent operational results, and has demonstrated restaurant leadership experience and has a passion for growing the business.

Essential Duties & Responsibilities:

• Responsible for recruiting, selecting, orienting, training, assigning, scheduling

team members, in partnership with the District Manager.

• Works with both the District Manager and Human Resources to manage

performance, including coaching, counseling, and disciplining team members.

Communicates job expectations to the staff; plans, monitors, and reviews

performance of employees; plans and reviews compensation actions; enforces

policies and procedures.

• Communicates in a timely and effective manner with District Manager about

operational and human resources issues.

• Performs regular restaurant inspections to ensure team and restaurant is

meeting standards.

• Tracks inventory and ensures accurate record keeping.

• Identifies and resolve issues with food preparation. Helps team handle customer

service issues with grace, courtesy and with the goal of cultivating happy,

returning customers.

• Maintains safe, secure, and healthy facility environment by establishing,

following, and enforcing sanitation standards and procedures; proper safety

procedures, to include, but not limited to injury reporting, conducting meetings,

equipment maintenance, etc., complying with health and legal regulations;

maintaining security systems.

• Accomplishes company goals by accepting ownership for accomplishing new

and different job responsibilities; explores opportunities to add value to job

accomplishments.

Key Skills/Abilities:

Key Skills/Abilities:

• Guest service mentality; has a genuine desire to serve the guests

• Maintains a calm, tactful demeanor when dealing with difficult situations

• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement

• Ability to measure performance, subjectively and objectively

• Cultivate attractive culture within the restaurant

• Ability to handle numerous job duties essential to running a restaurant.

• Competent in the key areas of responsibility which includes labor management,

store operations, and customer care.

• Superior leadership, organizational and time management skills.

• Possesses a confident and professional demeanor. Inspires trust, models best

practices and cultivates morale and teamwork among team members.

• Proactive problem-solver and decision-maker.

• Must thoroughly understand the importance of good hygiene and food handling

practices.

• Flexible schedule required, including weekends and nights.

• Strong work ethic.

• Minimum of 2 years of previous food service, retail or restaurant supervisory

experience

Additional Information:

Additional Information:

• Restaurant experience is required

• Manager Food Handler Certification required

• PTO/Vacation

• Free Meals

• Excellent Opportunities for Advancement

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.