General Manager - Electric Moon Skytop Lounge

Kessler Collection

Savannah (GA)

On-site

USD 60,000 - 95,000

Full time

7 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Kessler Hotels, Savannah's JW Marriott Plant Riverside District property, seeks a Food & Beverage Outlets Manager to lead restaurant, bar, and room service operations with a focus on guest excellence. You will collaborate with kitchen, catering sales, and leadership to maximize profitability and guest satisfaction.

The role requires a Bachelor’s in Business or related field, 5+ years in luxury F&B, and strong leadership. Experience with Micros POS and OpenTable is preferred.

Qualifications

Bachelor's degree in Business or related training equivalent - required.
Minimum of 5 years experience in Front of House, fine dining Food & Beverage operations - required.
3+ years of relevant work experience in a similar scope and title - required.
Experience within luxury brand/markets - required.
Manager food safety certification and TIPS training certification - preferred or attained within 30 days.

Responsibilities

Oversees day-to-day operations of outlets' service staff to ensure top guest experience.
Monitor customer satisfaction via feedback forms and guest interactions.
Submit beverage and retail inventories monthly as directed by hotel controller and F&B Director.
Manage china, glass, and silverware inventories quarterly.
Monitor revenue and expense forecasting in KHMS for F&B operations.
Supervise daily restaurant operations and maintain sanitation standards.
Lead training and development of Grand Performers and staff to meet goals.
Ensure compliance with F&B policies and procedures; provide hands-on management.
Maintain service and sanitation standards in restaurant, bar/lounge, and room service.
Create promotional plans to drive Beverage Department business; host local charity events.
Demonstrate leadership and guest hospitality, delivering exceptional service.

Skills

FOH leadership

Fine dining

Budgeting

Customer service

Staff training

Education

Bachelor's degree in Business or related field

Tools

MICROS POS system

OpenTable reservation system

Job description

Kessler Hotels

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Hourly

Kessler Hotels

Location

The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Explore the downtown Savannah shopping district, eat at one of the hotel's many restaurants, reconnect with friends at our riverside Savannah bars, or embark on one of the city's various walking tours. Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.

Overview

The overall objective and purpose of the Food and Beverage Outlets Manager is to provide leadership and management for the Food & Beverage Division, including the Restaurant & Bar, and integrate its functions to serve local F&B and hotel guests. This position oversees management, budget and operation of the food and beverage service establishment, and maintains a close liaison with the kitchen and catering sales department to ensure maximum profitability.

Responsibilities

Oversees the day-to-day operations of the outlets' service staff, ensuring that the total guest experience is second to none.
Monitor customer satisfaction through review of standardized feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded.
Participate in and submit accurate beverage and retail inventories on a monthly basis per direction of the hotel controller and Director of Food and Beverage.
Participate in and submit accurate china glass and silverware inventory on a quarterly basis per direction of the hotel controller and Director of Food and Beverage.
Assist in monitoring of revenue and expense forecasting in KHMS for responsible areas, including all areas of the Food and Beverage operations.
Supervises daily restaurant operations, maintains sanitation standards and assists service staff on the floor during peak meal periods.
Strives to continually improve guest and Grand Performers satisfaction and maximize the financial performance in areas of responsibility. Determines the training needed to accomplish goals, then implements the plan.
Ensures corrective action is taken to continuously improve service results.
Interviews, schedules, trains, develops, empowers, coaches and counsels, resolves problems, provides open communication, and recommends discipline when appropriate.
Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up and hands-on management.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Estimates beverage consumption and purchases or requisitions beverage ingredients and supplies
Create and implement promotional plans to drive business to the Beverage Department; host local events to create charity and local business opportunities
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Qualifications

Bachelor's degree in Business or related training equivalent - required
Minimum of 5 experience in Front of House, fine dining Food & Beverage operations - required
3+ years of relevant work experience in a similar scope and title - required
Experience within luxury brand/markets- required
Manager food safety certification and TIPS training certification - preferred or attained within 30 days
Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the company
Assistant F&B Outlet Managers
Strategic bus i ness leader - W or k s strategicall y to devise plans in a l ignment w ith organizational goals .
Cultivates engagement - Builds loyalty to the compan y and not to themselves . Proven abil i ty to hos t/ fac il itate effective meetings , mot i vate teams to produce results within tight timeframes, w h il e s i multaneousl y managing several projects .
Generates a l ignment - Ensures proper t i me and effort is spent to build high-level performance and consistency throughout collect i on .
L eads w ith courage - Provides a culture of accountability
E xecution of p l ans - U t il izes our s y stems , too l s and resources to accomplish results and ach i eve goa l s .
Kno w ledge of Database software , I nternet software , Inventory software , Order processing s y stems , Spreadsheet software and W ord Process i ng software .
M ust possess e x cellent computer s k ills , including M icrosoft W ord , E xcel , and Out l oo k
Re q uires good communication skills , both verbal and w r i tten
Ab il i ty to respond promptl y to customer needs .
Thorough knowledge of Food and W ine , as w ell as Beer , l iquor and mi x ed dr i n k s .
Ab il i ty to mainta i n and build relationsh i ps with existing and potent i al c l ients as w ell as industry contacts
Proficient i n M icros POS s y stem
Proficient i n Open OpenTable reservation s y stem
Ab il i ty to effectivel y present information and respond to q uest i ons from groups of managers , cl i ents , customers , and the general pub l ic .

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based In Washington

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado

8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California

8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.