General Manager - East Harlem, NY

Rose Associates Inc.; New York (NY); On-site; USD 150,000 - 160,000; Full time

Job summary

Rose Associates is seeking an experienced General Manager to oversee operations, strengthen financial performance, and deliver an exceptional living experience for residents. You will lead a cross-functional team, manage budgets, and partner with ownership to achieve strategic goals.

The role demands 10+ years in multifamily management, with 5+ years overseeing 900+ units, and a hands-on leadership style focused on accountability and resident satisfaction. Weekend availability is required.

Qualifications

• Minimum 10 years of multifamily residential management experience.
• At least 5 years managing 900+ units, including stabilized and affordable housing.
• Strong leadership, development, and motivation of property management teams.
• Proficiency with Microsoft Office and property management platforms (iLuvLeasing, On-Site, Elise AI, RentCafe, Yardi).
• New York Real Estate License preferred; eligible for NY license within 120 days.

Responsibilities

• Oversee daily property operations and ensure timely resolution of resident concerns and service requests.
• Build and maintain relationships with owners, management, residents, vendors, and partners.
• Partner with Compliance, Leasing, and Accounting to support goals and review lease packages.
• Lead, coach, and develop Resident Managers, office staff, and leasing teams.
• Recruit, train, and retain a high-performing team and foster a service-oriented culture.
• Develop and manage operating budgets, forecasts, and monthly variance reports.

Skills

Leadership

Financial analysis

Communication

Budgeting

GAAP

Education

Bachelor's degree in Business, Marketing, Real Estate, Finance, or a related field

Tools

iLuvLeasing

On-Site

Elise AI

RentCafe

Yardi

Job description

Rose Associates is seeking an experienced and results-driven General Manager to oversee property operations and cultivate strong relationships with residents, ownership, and internal business partners. This is an opportunity for a seasoned multifamily professional to take a leadership role in driving operational excellence, strengthening financial performance, and creating an exceptional living experience.

Working closely with ownership, senior management, and cross-functional teams, the General Manager will be responsible for executing property goals, developing talent, and ensuring the property operates efficiently and effectively. The ideal candidate brings a strong background in multifamily management, sound financial acumen, and a hands-on leadership approach.

The Opportunity

As General Manager, you will provide strategic direction and day-to-day oversight of property operations, with a focus on financial performance, team development, resident satisfaction, and asset value. Key responsibilities include:

• Build and maintain productive relationships with property owners, senior management, internal departments, residents, vendors, and business partners, ensuring timely communication and follow-through.
• Oversee daily property operations and ensure resident concerns and service requests are addressed promptly and professionally.
• Partner with internal departments, including Compliance, Leasing, and Accounting, to support operational goals and review lease packages for prospective and current residents.
• Lead, coach, and develop Resident Managers, office personnel, building staff, and leasing teams, establishing clear goals, performance expectations, and schedules.
• Recruit, train, and retain a high-performing team while fostering a collaborative, accountable, and service-oriented work environment.
• Communicate and enforce company policies, procedures, and regulatory requirements, ensuring readiness for surveys, audits, reviews, and inspections.
• Conduct regular property inspections to identify operational and maintenance needs and ensure building systems are properly maintained.
• Partner with the Resident Manager to oversee preventive maintenance, building repairs, vendor coordination, construction projects, and capital improvements.
• Oversee construction and operational planning for new buildings, as applicable.
  Negotiate service contracts, manage vendor relationships, and monitor compliance with contractual obligations.
  Provide after-hours emergency support, coordinating resources and implementing corrective actions when necessary.
  Monitor insurance requirements, report property and liability incidents to senior management, and complete required documentation.
  Participate in the development and management of operating budgets and forecasts, preparing monthly variance reports, utility consumption reports, and other financial and operational reporting.
  Analyze revenue and expense trends, identify opportunities for improvement, and recommend strategies to strengthen financial performance.
  Review and process invoices through the accounts payable system and oversee vendor payment coordination.
  Develop resident retention strategies and community engagement initiatives that strengthen relationships and promote a high level of resident satisfaction.
  Maintain an active on-site presence, moving throughout the property to address operational needs and communicate effectively with residents, employees, vendors, and visitors.
  Perform additional responsibilities as needed to support the property and overall business objectives.

Who We're Looking For

• Bachelor's degree in Business, Marketing, Real Estate, Finance, or a related field, or equivalent professional experience.
• A minimum of 10 years of multifamily residential management experience, with at least 5 years of experience managing 900+ units, including stabilized and affordable housing.
• Strong leadership skills, with demonstrated experience managing, developing, and motivating property management teams.
• Proficiency with Microsoft Office and property management platforms, including iLuvLeasing, On-Site, Elise AI, RentCafe, and Yardi.
• Strong technical understanding of building operations, maintenance, and property systems.
• Knowledge of marketing trends, budgeting, financial reporting, and accounting principles, including GAAP.
• Strong financial and analytical skills, with the ability to evaluate operating results and identify opportunities to improve performance.
• Excellent communication, organizational, problem-solving, and relationship-building skills.
• Valid New York State Real Estate License, or the ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
• Must be authorized to work in the United States.
• Availability to work weekends, including Saturdays and Sundays, as needed.

Compensation & Benefits

$150,000 – $160,000 annual base salary, plus significant performance-based incentive compensation opportunities, and a comprehensive benefits package.

Why Rose Associates?

At Rose Associates, we believe our people are our greatest asset. As we continue to grow across the Northeast, we offer opportunities to build your career, strengthen your skills, and make a lasting impact in the communities we serve. Join a team where experience, innovation, and collaboration come together to create exceptional places to live.
Founded in 1925, Rose Associates has spent a century shaping the residential real estate landscape. Today, we own, develop, and operate more than 40,000 residential units across approximately 250 properties, partnering with private owners and institutional investors throughout the Northeast.

As a woman-owned business led by CEO Amy Rose, we pride ourselves on a culture of belonging, inclusion, and professional growth. Our success is driven by the expertise of our people, our commitment to exceptional resident experiences, and our ability to continually evolve in an ever-changing industry.

For the past three years, Rose Associates has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform among its peer group.

Work Environment & Equal Employment Opportunity

This is an on-site leadership position requiring regular movement throughout the property, property inspections, staff supervision, and interaction with residents, vendors, and other stakeholders. The role may require ascending and descending stairs, working in varying environmental conditions, responding to after-hours emergencies, and occasional weekend availability. Employees may be required to enter occupied residential apartments and other areas where domestic pets may be present as part of their responsibilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Beware of Recruitment Fraud:

We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview.If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [e-mail].