General Manager - Downtown Booklyn (DTBK)

The Travel Agency; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading cannabis dispensary in New York City seeks a General Manager to oversee operations and drive business success. This full-time role requires strong leadership and retail management skills, focusing on customer engagement and compliance in the cannabis space while offering a competitive salary range of $100,000 to $130,000.

Qualifications

• Minimum of 3-5 years of experience in retail or dispensary management.
• Proven ability to recruit, develop, and lead teams.

Responsibilities

• Recruit, hire, and manage staff to foster a skilled workforce.
• Analyze business metrics and drive sales growth.
• Ensure compliance with state-specific cannabis regulations.

Skills

Leadership

Communication

Compliance Knowledge

Problem Solving

Education

Bachelor's degree in Business or Management

Tools

Technology solutions for inventory and workforce management

Job description

A leading cannabis dispensary in New York City is seeking a General Manager to oversee operations and drive business success. The ideal candidate will possess strong leadership skills, a deep understanding of retail management, and a passion for customer engagement in the cannabis space. This full-time role offers a competitive salary range of $100,000 to $130,000 along with a commitment to social justice and community support.

Commitment to social justice and community engagement.

Qualifications

• Minimum of 3-5 years of experience in retail or dispensary management.
• Proven ability to recruit, develop, and lead teams.

Responsibilities

• Recruit, hire, and manage staff to foster a skilled workforce.
• Analyze business metrics and drive sales growth.
• Ensure compliance with state-specific cannabis regulations.

Skills

Leadership

Communication

Compliance Knowledge

Problem Solving

Education

Bachelor's degree in Business or Management

Tools

Technology solutions for inventory and workforce management

General Manager: The Travel Agency, DTBK

Location: Brooklyn, NY

About The Travel Agency: The Travel Agency is a pioneering cannabis dispensary chain in New York City, dedicated to creating a responsible and inclusive cannabis market. With locations in Union Square, Downtown Brooklyn, and Fifth Avenue, we prioritize social justice and community engagement, employing formerly incarcerated individuals and supporting BIPOC-, women-, and LGBTQIA-owned brands. We believe in the power of education and innovation in transforming the cannabis experience.

Position Summary: The Dispensary General Manager is a strategic leader responsible for the overall management and success of the dispensary. This role involves recruiting and developing a high-performing team, driving sales growth, managing operational excellence, and ensuring compliance with state-specific cannabis laws. The ideal candidate is a hands-on leader with a strong business acumen, excellent interpersonal skills, and a passion for providing exceptional customer experiences.

Key Responsibilities:

Team Leadership and Development

• Recruit, hire, and staff the dispensary with top talent, fostering a diverse and skilled workforce.
• Coach, develop, and maximize the success of all team members, ensuring desired behaviors are achieved across roles.
• Deliver effective onboarding, ongoing training, and development programs for staff.

Business and Financial Management

• Analyze key business metrics, create actionable plans, and gain team buy-in to achieve goals.
• Oversee P&L management by driving sales growth and managing expense budgets, including deposits and accounts receivable.
• Direct workforce and inventory management activities, resolving discrepancies per state regulations.

Operational Execution

• Ensure operational excellence by implementing and enforcing company policies and procedures.
• Monitor and maintain the functionality of all technology solutions.
• Lead loss prevention and security efforts to protect assets and staff.
• Oversee the cleaning and maintenance of the store, addressing repair or improvement needs.

Compliance and Regulatory Oversight

• Become an expert in state-specific cannabis rules, regulations, and laws.
• Execute and enforce compliance controls and processes, ensuring all employees are informed of regulatory changes.
• Maintain productive relationships with regulators, inspectors, and law enforcement personnel.
• Ensure timely completion of all required state and company-sanctioned reports and audits.

Customer Experience and Engagement

• Lead initiatives to create emotionally engaging customer experiences and foster loyalty.
• Set and maintain visual standards aligned with company direction.
• Oversee and implement customer engagement strategies, promotions, and loyalty programs.

Community Engagement and Facility Management

• Build positive relationships with neighboring businesses and local residents.
• Champion change and innovation in a fast-paced retail environment.

Additional Responsibilities

• Lead weekly manager meetings and monthly team meetings to ensure effective communication.
• Perform other duties as assigned by the Leadership Team.

Qualifications

Education and Experience

• Bachelor’s degree in Business, Management, or a related field (preferred).
• Minimum of 3-5 years of experience in retail or dispensary management.

Skills and Competencies

• Proven ability to recruit, develop, and lead high-performing teams.
• Strong financial acumen, including P&L management and expense control.
• Excellent communication and interpersonal skills.
• Familiarity with state cannabis regulations and a commitment to compliance.
• Proficient in technology solutions for inventory and workforce management.
• Ability to thrive in a fast-paced, ever-changing environment.

Preferred Attributes

• Passion for cannabis education and advocacy.
• Strong problem-solving skills and a proactive leadership style.

Job Types: Full-time / Exempt / Salaried

Salary:$100,000.00 - $130,000.00 per year

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