General Manager, DMC

Shannon Connex Recruiting; Chicago (IL); On-site; USD 54,000 - 245,000; Full time

Job summary

A leading destination management company in Chicago is seeking a General Manager to drive business success. This role focuses on optimizing productivity, overseeing employee development, and ensuring financial performance while fostering a collaborative and innovative environment. Candidates should have a passion for excellence and a proven track record in the industry.

Qualifications

• 10 years of experience in DMC landscape, ideally in a Director role.
• Ability to develop strategic plans for productivity.
• Experience with sales targets and KPI goals.

Responsibilities

• Responsible for office financial performance and program execution.
• Develop processes and oversee employee engagement.
• Uphold excellence and create new business relationships.

Skills

Leadership

Business Development

Team Management

Job description

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Hospitality headhunter/recruiter @shannonconnexllc. Finding undiscovered talent for meetings, events, and DMCs nationally. Speaker, ADMEI events…

THE COMPANY

This National Destination Management company has over 13 offices nationwide and over 250 Team Members and growing. They are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what they love with a passion to please. We have over 57 industry awards demonstrating our commitment to excellence. Come be part of this award-winning team!

DESCRIPTION:

The General Manager (GM) is responsible for the office's ongoing business success. This includes revenue, program execution, financial performance, and employee development. Priorities include achieving successful sales results through Business Source development and the effective implementation of proven processes, with an emphasis on developing disciplined leaders and consistent performance measurement. The GM also facilitates efficient interaction with critical corporate support teams, including IT and Software Development, Creative Services, the National Resource Group, the National Sales team, and Accounting.

OBJECTIVES:

• Develop strategic plans for optimized productivity.
• Review and improve organizational effectiveness by developing processes, overseeing

employees, establishing a highly motivated work environment, and creating innovative

approaches for improvement.

• Uphold standards of excellence and the highest quality.
• Seek out opportunities for expansion and growth by developing new business relationships (lunches, hotel drops, CVB partnerships, etc.)
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas.

GROW TALENT

• Know the personal goals and values of each teammate: show you sincerely care.
• Guiding not doing

BUSINESS & SYSTEMS PROCESSES

• Know which are critical.
• Know why they are more effective, efficient, and/or a differentiator-competitive edge
• Commit to them (populating them, mastering them, and commit your people to them)
• Make leaders aware of problems; do not use system weaknesses as excuses but as a way to better the system.

FINANCIAL RESPONSIBILITY:

• Know each Account Executive’s status and associated goals
• Know the office financial forecast, goals, and status.
• Review income statements for significant changes in revenue categorization and expenses.

BUSINESS DEVELOPMENT:

New Revenue and Existing Revenue

• Determine sales targets and work with RVP on KPI goals and how to get there actions and frequency
• Set weekly tasks for Account Executives. Strive for proactive touches such as

(face to face, phone calls or something sincerely personal) with a target(s) every day.

WHAT YOU HAVE:

• 10 years of experience in a related area, preferably DMC landscape, currently in or previously a Director of Operations and/or Director of Sales within a destination management company.
• A vision to see the big picture and can lead a team to success, leading by example and with a positive and professional attitude.

SCHEDULE: This position is based on client needs and will require you to work days, evenings, and/or nights, as well as holidays and weekends, as needed.

This company provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality and Events Services

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