General Manager- Distribution Capability

Socket.dev; Sheboygan (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Employee Assistance Program

Job summary

Acuity seeks a General Manager - Distribution Capability to lead the strategy, development, execution, and continuous improvement of distribution capability programs that strengthen agency engagement, field effectiveness, and enterprise performance.

As enterprise owner of agency CE and onboarding programs, you will partner with Distribution leadership to identify capability needs, improve readiness, and align training with regulatory requirements.

Qualifications

• Significant experience in property and casualty insurance distribution, agency development, training, or related business functions.
• Proven success designing, implementing, and continuously improving large-scale education, onboarding, or capability development programs.
• Experience leading cross-functional initiatives and partnering with business leaders to improve performance.
• Experience developing and measuring programs that improve workforce readiness, customer experience, or business outcomes.

Responsibilities

• Lead the strategy, development, execution, and continuous improvement of distribution capability development programs that support field effectiveness, agency engagement, operational readiness, and enterprise business performance.
• Lead the execution and seamless adoption of departmental projects and initiatives, ensuring effective planning, communication, change management, stakeholder alignment, and integration into ongoing business operations.
• Develop and maintain agency onboarding programs that ensure newly appointed agencies are effectively introduced to Acuity’s products, systems, underwriting approach, operational processes, onboarding roadmap, and test quote procedures.
• Develop and lead a comprehensive distribution capability development program that supports the effectiveness of Territory Directors and the broader agency partner network.
• Design and implement a train-the-trainer model that equips Territory Directors to educate agency partners on products, underwriting appetite, systems, sales positioning, and market strategy.
• Lead the development and delivery of technical product training for Territory Directors and agency partners, ensuring strong understanding of coverage, underwriting appetite, product positioning, and business priorities.

Skills

Training leadership

Change management

Cross-functional leadership

Strategic planning

Education

Bachelor’s degree

Advanced degree preferred

Job description

Acuity is seeking aGeneral Manager - Distribution Capacity to lead the strategy, development, execution, and continuous improvement of Acuity’s distribution capability development programs that strengthen agency engagement, field effectiveness, operational readiness, and enterprise business performance. In this role, you will serve as the enterprise owner of agency education, continuing education (CE), distribution onboarding, and capability development programs that support Acuity’s distribution strategy. As a member of Staff Functions, you will partner closely with Distribution leadership to identify capability needs, improve readiness, strengthen business performance, and enhance the experience of agency partners.

This position will close internally and externally Monday, 9/28/26.

ESSENTIAL RESPONSIBILITIES:

• Lead the strategy, development, execution, and continuous improvement of distribution capability development programs that support field effectiveness, agency engagement, operational readiness, and enterprise business performance.
• Lead the execution and seamless adoption of departmental projects and initiatives, ensuring effective planning, communication, change management, stakeholder alignment, and integration into ongoing business operations.
• Develop and maintain agency onboarding programs that ensure newly appointed agencies are effectively introduced to Acuity’s products, systems, underwriting approach, operational processes, onboarding roadmap, and test quote procedures.
• Develop and lead a comprehensive distribution capability development program that supports the effectiveness of Territory Directors and the broader agency partner network.
• Design and implement a train-the-trainer model that equips Territory Directors to educate agency partners on products, underwriting appetite, systems, sales positioning, and market strategy.
• Lead the development and delivery of technical product training for Territory Directors and agency partners, ensuring strong understanding of coverage, underwriting appetite, product positioning, and business priorities.
• Oversee training related to distribution systems and tools, including quoting platforms, comparative raters, and other agency-facing technology solutions.
• Develop and maintain CE-approved courses and agency education programs that support product knowledge, risk management education, industry expertise, and agency partner capability.
• Serve as enterprise owner of Acuity’s agency Continuing Education (CE) program across 31 states, ensuring compliance with state insurance department requirements and regulations.
• Oversee CE course development, filings, renewals, administration, documentation, and audit readiness.
• Collaborate with Distribution, Underwriting, Product Management, Marketing, Compliance, Technology, and Learning & Development to ensure training, CE, and readiness materials reflect current offerings, operational processes, regulatory requirements, and future capability needs.
• Support Territory Directors and internal subject matter experts in preparing and delivering training sessions for agency partners, including coordination of non-CE training for field events when additional resources are needed, coordinating agent events, and managing attendance.
• Ensure training and capability development materials remain current with evolving products, underwriting guidelines, regulatory changes, technology platforms, and business priorities.
• Monitor regulatory developments impacting distribution-related continuing education requirements and implement updates to maintain compliance.
• Measure participation, effectiveness, and business impact of distribution training, CE, and capability development programs, identifying opportunities for continuous improvement.
• Build strong working relationships with Territory Directors, agency partners, and internal business partners to ensure programs address real-world distribution needs and support agency success.
• Support distribution leadership initiatives requiring field, agency, or capability development programs.
• Manage departmental audits, including but not limited to agency personnel, errors and omissions, and collections.
• Verify and document systems and organizational controls for distribution third-party vendors.

EDUCATION:

Bachelor’s degree required. Advanced degree and/or insurance industry designations preferred.

EXPERIENCE:

• Significant experience in property and casualty insurance distribution, agency development, training, education, field leadership, or related business functions.
• Demonstrated success designing, implementing, and continuously improving large-scale education, onboarding, or capability development programs.
• Experience leading cross-functional initiatives and partnering with business leaders to improve performance and drive strategic outcomes.
• Experience developing and measuring programs that improve workforce readiness, customer experience, or business outcomes.

OTHER QUALIFICATIONS:

• Deep understanding of the independent agency distribution model, field operations, and the business drivers that support profitable growth and agency success.
• Strong communication, facilitation, presentation, and relationship-building skills.
• Strong business acumen with the ability to connect capability development efforts to business strategy and outcomes.
• Demonstrated ability to translate complex business, operational, product, and regulatory information into effective learning experiences.
• Strong program, project, and organizational leadership skills.
• Ability to influence and lead through collaboration without direct authority.
• Strong analytical and continuous improvement mindset.
• Ability to balance strategic thinking with disciplined execution.
• Strong leadership, human resource management, delegation, empowerment, coaching, and mentoring skills.
• Ability to provide objective insights, support internal controls, and use data to recommend improvements that strengthen performance and compliance.
• Customer-focused approach to building partnerships across the organization and delivering solutions that support internal stakeholders, agency partners, and enterprise objectives.
• Maintains engagement with Acuity’s corporate strategy and participates in organizational-level conversations to align capability development efforts with enterprise priorities.

*Acuity does not sponsor applicants for U.S. work authorization.*

This job is classified as exempt.

For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Acuity will include at least one in-person interview during the hiring process for all positions.

If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at [e-mail]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.