General Manager/Director of Operations (for Growth Focused Social Dining Brand)

Kaizen Lab Inc.; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a vibrant and inclusive dining concept that values community and exceptional guest experiences. As a General Manager/Director of Operations, you will lead a passionate team, ensuring operational excellence while fostering a culture of growth and development. This role emphasizes servant leadership principles, focusing on empowering individuals to thrive. With a commitment to creating welcoming environments, you will play a pivotal role in shaping memorable dining experiences. If you are ready to make a significant impact in a dynamic setting, this is the perfect opportunity to elevate your career.

Benefits

Health Insurance

Life Insurance

Disability Insurance

PTO

Complimentary Memberships for Friends & Family

Qualifications

• 5+ years of leadership experience in hospitality or restaurant management.
• Strong financial skills including budget management and P&L oversight.

Responsibilities

• Maintain daily operations and manage store KPIs and profitability.
• Define and implement operational policies and procedures.

Skills

Leadership in Hospitality

Staff Recruitment

Budget Management

Problem-Solving Skills

Interpersonal Skills

Education

Hospitality Management Degree

Certifications in Hospitality

Job description

About

Your 1st Spot is Home, your 2nd Spot is Work: Welcome to Your 3rd Spot— Y3S (Your 3rd Spot) offers an inclusive environment that connects people and builds community. It is your escape from the everyday where diversity in experiences and individuality in choices are celebrated.

Your “Experiences Pass” values time and unlocks unlimited access to a curated array of unique games, experiences, and social spaces designed for connection. “Taste & Explore” with elevated and approachable small plates dining, proving that great food is experiential when done right. The spirited craft beverage program is focused on quality, while the sophisticated zero-proof options ensure everyone has a seat at the bar.

Explore & Connect at Your 3rd Spot. Be part of a community that celebrates the art of hospitality and living well.

Job Overview

High volume Social Dining concept, primed for growth, is looking for a full-time General Manager/Director of Operations. In this role, you will be responsible for maintaining daily operations, staffing and developing our team, managing store KPIs and profitability.

In partnership with senior leadership, you will define and implement operational policies and procedures and address overall business goals. The ideal candidate will have a successful track record in hospitality leadership, with a passion for creating exceptional guest experiences and developing people.

About You:

• You believe people and culture are a brand's greatest assets and that your success depends on your ability to develop people.

• You believe in growing yourself and that nothing worthwhile is ever easy—it’s supposed to be hard.

• You believe in Servant Leadership principles and that people are motivated by Autonomy, Mastery, and Purpose.

If that describes you, we would like to speak with you.

*Must be willing to relocate. Salary depends on experience.

Brand Recognitions:

• Best of Atlanta: First Date Restaurant, Best Special Occasion Restaurant, Best Icebreaker

• Certified Most Loved Workplace

• 2024 Bar & Restaurant Winner of Best Hospitality Training Program

• 2023 & 2024 Top 3 Finalist, Bar of the Year

Please do NOT apply here if:

• Money is your main motivation.

• If you run away at the first sign of difficulty.

• If your default is to make excuses and not take ownership of outcomes.

• If your ego is stronger than your willingness to learn.

Note from the Founder & Chief Vision Officer | Josh Rossmeisl

My hospitality journey began 28 years ago washing dishes and prepping food. Over the years, I moved through all positions into leadership, eventually becoming COO of a unique brand for 15 years.

I attribute my success to the team around me—curating an all-star cast of talented individuals. My mission has always been to recognize talent and provide growth opportunities.

Recently, I co-founded a new brand with our long-time team, emphasizing design, technology, and a people-first culture. Our team has worked together for over a decade, and we believe in doing things differently—empowering our team to grow and share in our success.

Benefits: Our Mission: Share in prosperity with our team.

• Health Insurance*

• Life Insurance*

• Disability Insurance (Short & Long Term, Accidental)

• PTO

• Complimentary Memberships for Friends & Family

Qualifications & Requirements

• Degrees & Certifications are a plus but not required.

• At least 5 years of leadership experience in hospitality or restaurant management.

• Willing to relocate.

• Experience in HR management, staff recruitment, training, scheduling, and labor law compliance in multi-unit settings.

• Experience in menu conceptualization, strategy, and guest experience in multi-unit operations.

• Strong financial skills, including budget management and P&L oversight.

• Excellent organizational, multitasking, and problem-solving skills.

• Exceptional interpersonal and communication skills.

• Passion for creating welcoming, inclusive social dining experiences.