General Manager – Denver, CO – W. 104th Avenue

Ziggi’s Coffee, LLC; Denver (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations with energy and accountability, creating a welcoming space for customers and teammates. You will set the tone for culture, coach the team, and ensure a consistent, high-quality guest experience across shifts.

As a hands-on leader, you will own scheduling, labor goals, inventory control, and ongoing staff development while partnering with owners and leadership to achieve store goals and a positive, values-driven environment.

Qualifications

• 1–2 years of leadership experience in a coffee shop or fast-paced hospitality.
• Strong knowledge of coffee service operations, drink prep, and guest experience.
• Proven ability to coach and develop team members.
• Experience managing labor goals, scheduling, and inventory.
• Excellent communication under pressure.
• Passion for building a positive team culture.

Responsibilities

• Lead all store operations to deliver a consistent guest experience.
• Provide ongoing feedback to promote growth and performance.
• Interview, onboard, and train new staff per company standards.
• Write and maintain schedules, manage labor goals and coverage.
• Oversee inventory, ordering, and waste reduction.
• Maintain store cleanliness, organization, and food safety compliance.
• Drive team performance via guest feedback and service metrics.
• Communicate effectively with owners and staff for alignment.

Skills

Leadership experience

Coffee service operations

Team coaching

Scheduling & labor management

Communication under pressure

Culture development

Job description

Position Summary:

The General Manager is a hands-on, people-focused leader who brings energy, accountability, and direction to every shift. This individual is responsible for overseeing all aspects of store operations—from daily execu-tion to long-term team development. As a brand ambassador, the General Manager sets the tone for store culture, inspires excellence, and creates a welcoming space for both customers and team members.

Key Qualifications:

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Core Responsibilities:

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

What Success Looks Like:

• Your team is engaged, confident, and consistently meeting service expectations.
• Your store hits operational goals—labor, sales, quality, and guest satisfaction.
• You foster a strong, values-driven culture that reflects the Ziggi’s Coffee mission.
• You’re growing future leaders and building a sustainable bench for the store’s success.