General Manager DD007

Dunkin; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Health Benefits

Paid Time Off (PTO)

Ongoing Training & Development

Career Advancement Opportunities

Job summary

Dunkin is seeking a General Manager to lead our team and ensure top-notch guest experiences at a fast-paced location. You will drive operations, grow the team, and deliver strong results for a globally trusted brand.

As a General Manager, you will manage daily operations, control costs, and increase profitability while maintaining Dunkin's standards of quality and customer service. This role offers growth, training, and a clear path to advancement within the organization.

Qualifications

• 2+ years of management experience in food service, retail, or hospitality.
• Proven track record leading teams and delivering guest satisfaction.
• Strong communication with team, customers, and leadership.
• Experience managing budgets, sales, and cost control.

Responsibilities

• Lead & Develop: Build and guide a dynamic team to meet performance goals while creating a positive work environment.
• Drive Success: Oversee daily operations, boost sales, manage costs, and maximize profitability.
• Customer First: Ensure exceptional service and product quality for every guest.
• Optimize Operations: Implement strategies to improve workflow, reduce costs, and raise efficiency.
• Champion Company Standards: Adhere to health, safety, and brand standards across the store.

Skills

Leadership

Customer focus

Communication skills

Financial savvy

Job description

Job Description

Are you a passionate leader who thrives in a fast-paced environment?Dunkin' is looking for aGeneral Managerto lead our team to success, drive operational excellence, and deliver top-notch customer experiences. If you’re ready to make an impact, grow a vibrant team, and lead a dynamic Dunkin' location, this is the role for you!

As a General Manager, you'll have the autonomy to shape the operations, boost sales, and ensure every guest enjoys their Dunkin' experience. It’s a position that offers endless opportunities for growth, both personally and professionally, with the backing of a global brand that’s all about making moments better.

At Dunkin', we’re more than just coffee and donuts; we’re a community. As a General Manager, you’ll be at the heart of a team that’s passionate about serving the best to our customers. With Dunkin’, you’ll not only get the chance to make an impact every day-you’ll also be supported by a global brand that’s committed to your success.

What We Offer:

Competitive Salaryand performance-based bonuses

Comprehensive Health Benefits(Medical, Dental, and Vision)

Paid Time Off (PTO)to recharge and spend time with loved ones

Ongoing Training & Developmentto grow your skills and advance your career

Career Advancement Opportunities:Dunkin’ is a brand that believes in promoting from within. Your hard work can lead to further growth and leadership opportunities.

Key Responsibilities:

Lead & Develop: Manage and inspire a team of dynamic professionals, ensuring they achieve performance goals while fostering a positive and energetic work environment.

Drive Success: Oversee daily operations, focusing on improving sales, controlling costs, and maximizing profitability.

Customer First: Ensure every customer leaves with a smile by maintaining exceptional service and product quality.

Optimize Operations: Implement strategies to improve workflow efficiency, reduce costs, and increase operational effectiveness.

Champion Company Standards: Ensure all health, safety, and operational procedures are followed to maintain the highest quality and safety standards.

Desired Skills & Attributes:

Leadership Excellence: Inspire your team to achieve their best with motivation, support, and a clear vision.

Operational Focus: Experience with project sales, cost control, and food and beverage operations.

Problem-Solving Pro: Proactively identify issues and deliver solutions that keep the store running smoothly.

Team Player:Build a supportive, collaborative team culture that drives performance and makes work fun.

Minimum Qualifications:

2+ years of management experience, ideally in a food service, retail, or hospitality environment.

Proven track record in leadership, with the ability to inspire and develop a team.

Strong customer focus, with a passion for delivering an outstanding guest experience.

Excellent communication skills-able to connect with your team, customers, and senior leadership.

Financial savvy, with experience managing budgets, sales, and controlling costs.

The Company may require a background check as part of the hiring process, and continued employment is contingent upon satisfactory results in accordance with applicable laws and regulations.

This position operates in a fast-paced restaurant environment and may involve exposure to hot equipment, kitchen hazards, cleaning chemicals, and moderate noise levels. The role requires frequent standing, bending, lifting, and reaching throughout the shift, including the ability to lift up to 60 pounds occasionally, with or without reasonable accommodation.

We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. HZ Coffeegroup also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

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HZ CoffeeGroup is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, lactation, or related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or domestic partner status, veteran or military status, or any other status protected by applicable law. We provide reasonable accommodations for applicants and employees with disabilities and for sincerely held religious beliefs. To request an accommodation, contact [e-mail] .