General Manager - D2C

Lineage Logistics; Stevens Point (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k Retirement Plan

Paid Time Off

Annual Bonus Eligibility

7 holidays throughout the year

Job summary

Lineage Logistics is seeking a General Manager to lead a Direct-to-Consumer operation as we open a new D2C site. You will develop and empower teams, drive operations, and ensure accountability across a small warehouse with broad responsibilities.

Follow safety standards and regulatory policies while delivering strategic direction and efficiency improvements. You will recruit, train, and coach staff, manage budgets, and collaborate with sales to grow accounts.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 4 years’ Operations Management experience in Supply Chain or related field.
• Experience with strategy/annual plans (budget, SOPs, workshops).
• Experience with Six Sigma and/or LEAN processes.
• Experience training, developing people in operations.
• Proficient in MS Office and WMS systems.
• Excellent verbal and written communication with customers.
• Ability to present to non-technical audiences and lead discussions.
• Strong analytical and problem-solving skills; handle ambiguity.
• Willingness to travel up to 25% and work in varied temperatures.

Responsibilities

• Direct, recruit, train, and develop reports to ensure productivity.
• Achieve performance goals and KPIs like Labor to Revenue and truck turns.
• Review warehouse activities and costs to drive improvements.
• Collaborate with Sales Manager on account strategies and quotes.
• Ensure excellent customer service and client relationships.
• Monitor budgets, capex, and space utilization to targets.
• Support safety and food quality standards across operations.

Skills

Leadership

Strategic planning

Continuous improvement

Six Sigma / LEAN

People development

MS Office

WMS experience

Communication

Travel up to 25%

Analytical thinking

Regulatory safety awareness

Education

Bachelor’s Degree or equivalent

Tools

WMS

MS Office

Job description

This opportunity is for a General Manager who will lead a Direct-to-Consumer (D2C) operation as part of the expansion and opening of an additional D2C site. We are seeking a servant leader with a proven ability to develop and empower others, build high-performing teams, and foster a strong culture of accountability and engagement. The ideal candidate will bring a continuous improvement mindset, with the ability to identify opportunities, drive operational excellence, and lead sustainable improvements across the business. Provide strategic direction and operational support to meet the established goals for a small sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures.

Key Duties and Responsibilities

• Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness.
• Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such as Labor to Revenue (LTR), truck turn times, and customer service standards.
• Review and analyze all warehouse activities and costs to drive process improvement.
• Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales.
• Establish and ensure facilities have excellent focus on customer service and client relationships.
• Monitor and control budgets, capital expenditures, material handling equipment and space utilization to meet corporate targets.
• Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food to exceed Lineage safety and food quality standards as well as employee health and safety.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Minimum Requirements (KNOWLEDGE, SKILLS, ABILITIES)

• Bachelor’s Degree or equivalent work experience
• 4years’ Operations Management experience in Supply Chain or related field
• Demonstrated proficiency in development and implementation of strategy/annual plans (budget, operational performance, SOPs, workshops, etc.), and bottom-line cost/efficiency management
• Experience with continuous improvement quality processes such as Six Sigma and/or LEAN
• Experience managing, training, and developing people in operation roles
• Proficient computer skills, including Microsoft Office Suite
• Demonstrated Experience working with Warehouse Management Systems (WMS)
• Excellent verbal and written communications skills including the ability to interact with internal and external customers
• Ability to lead discussions, make presentations and deliver technical results to a non-technical audience
• Excellent analytical and problem-solving skills, including the ability to deal with ambiguity
• Ability to travel up to 25%
• Ability to work in temperatures as low as -20Fahrenheit/-25Celsius in cold storage sites or up to 100Fahrenheit/37Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear
• Must be able to lift a minimum of 40lbs./18kgs.; weight may be more dependent upon facility
• Must be comfortable with various noise levels, at times, can be loud

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements.

Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business.

Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

At Lineage Logistics, helping to feed the world is more than a job – it’s an purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain. Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.