General Manager, Convention Services

Boldyn Networks US Operations LLC; Los Angeles (CA); On-site; USD 145,000 - 175,000; Full time

Benefits offered by this job

Annual Bonus

Learning Development Opportunities

Flexible working opportunities

Competitive benefit packages

Paid Parental Leave

Vacation starting at 15 days

10 days paid sick leave

4 days off each year to volunteer

Job summary

Boldyn Networks US Operations LLC is seeking a General Manager to lead service delivery and commercial operations in Southern California's Convention Center services. You will be responsible for ensuring successful connectivity solutions for exhibitors and attendees.

This role requires a Bachelor's degree and at least 12 years of experience in the wireless technology field. The company offers a competitive salary, flexible working arrangements, and comprehensive benefits.

Qualifications

• Minimum of 12 years of experience in wireless technology or convention/exhibitor network services.
• Proven track record in delivering large-scale network services under tight timelines.
• Ability to manage budgets, control costs, and balance service quality with profitability.

Responsibilities

• Own the end-to-end delivery of convention center connectivity services.
• Act as the senior contact for convention partners and their customers.
• Lead multi-site teams for operational readiness and planning.

Skills

Leadership

Customer experience management

Wi-Fi and wired IP connectivity knowledge

Budget management

Team building

Communication skills

Education

Bachelor's Degree from an accredited university

Job description

Owning live‑event connectivity—from planning to flawless execution.

About the role

We’re on the lookout for a well‑rounded General Manager who can lead our service delivery and commercial operations in our Convention Center services business in the Southern California market. You’ll be responsible for collaboratively coordinating with cross‑functional teams ensuring successful delivery of connectivity solutions to convention exhibitors and attendees.

What you’ll be doing

• Own end‑to‑end delivery of convention center connectivity services—order management and delivery, customer experience, offer management, and profitable growth.
• Own service delivery and P&L performance for wired and wireless connectivity services across assigned convention centers.
• Act as the executive‑in‑charge for the delivery of our services and be the senior contact to our Convention partners and their customers.
• Provide onsite coverage during move‑in and show open for major shows and events to ensure successful execution along with attendance in convention planning/operations/review meetings, and participation in weekly building meetings.
• Lead multi‑site teams including Boldyn convention center technicians and other resources to ensure operational readiness for each show: pre‑event planning, network capacity planning, staffing schedules, onsite runbooks, and post‑event review.
• Ensure accuracy and timeliness of order management and delivery.
• Manage network changes for show‑specific configurations.
• Coordinate with the Boldyn Network Operations team to ensure network availability and performance meet customer expectations.
• Partner with Sales by developing and delivering training on wired and wireless offerings, supporting quotes and proposals for show management and exhibitors, and optimizing offers to drive adoption and revenue.
• Serve as executive escalation point for show organizers.
• Set team performance expectations, training paths, and quality standards.
• Maintain and improve convention services, escalation paths, and incident management.
• Collaborate with other Boldyn convention GMs to ensure service delivery consistency, standards, and improvement of SOPs.
• Create and foster relationships in the Convention Center sector, including convention center authorities, operators, exhibitors, and vendors.

What you’ll bring

• Bachelor’s Degree required from an accredited university with a minimum of 12 years of experience working in the wireless technology space or direct involvement with convention/exhibitor network services.
• Strong familiarity with Wi‑Fi and wired IP connectivity solutions.
• Ability to lead the end‑to‑end delivery of large‑scale, time‑critical network services in live convention and event environments, ensuring reliability, performance, and customer satisfaction under tight timelines.
• Self‑motivated strong team builder with account relationship skills.
• Skilled at translating market opportunities and client demand into scalable service offerings, operating models, and delivery strategies that support long‑term growth rather than one‑off execution.
• Demonstrated ability to manage budgets, control costs, and make trade‑off decisions that balance service quality, risk, and profitability for convention and event services.
• Proven leadership presence in fast‑paced, high‑stakes situations, with the ability to make sound decisions, lead teams through ambiguity, and maintain accountability during live event operations.

Benefits

• Salary: $145,000 - $175,000 per year
• Annual Bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.