General Manager, Cinema Equipment Rentals – West Coast

AbelCine Management LLC; Burbank (CA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

FSA

Parental Leave

Pre-tax commuter benefits

Supplemental Insurance

Discount marketplace

Pet Insurance

Paid vacation

Gym membership discount

Relaxed culture

Job summary

AbelCine Management LLC is seeking an experienced General Manager to lead the West Coast cinema equipment Rental department in Burbank, CA. This hands-on role balances strategic objectives with day-to-day client needs and employee development.

You will own P&L, manage high-value client relationships, and drive a high-performing rental sales team while coordinating across departments to deliver comprehensive solutions and superior service.

Qualifications

• 7+ years in professional equipment rentals or related industry.
• 3+ years in a management role.
• Strong knowledge of cinema, broadcast, or production equipment and rental workflows.
• Experience managing budgets, revenue targets, and profitability.
• Proven ability to manage high-value client relationships.
• Experience coaching and developing customer-facing teams.
• Knowledge of quotations, scheduling, logistics, and order fulfillment.

Responsibilities

• Own the financial performance of the rental business, including revenue and P&L.
• Develop and execute strategies to hit revenue, margin, and performance goals.
• Monitor performance, identify trends and risks, and drive improvements.
• Oversee high-value rental quotations and complex client agreements.
• Partner with leadership to set priorities and allocate resources.
• Develop, manage, and nurture key accounts and VIP clients.
• Serve as senior contact for complex rental projects and service issues.
• Identify new opportunities and expand existing relationships.
• Collaborate across departments to maximize customer value.
• Maintain industry awareness and evolving client needs.
• Lead and mentor Rental Agents; set expectations and evaluate performance.
• Provide onboarding and professional development for team members.
• Foster a collaborative, service-oriented culture and continuous improvement.
• Oversee daily rental operations and ensure timely responses to inquiries.

Skills

Industry experience

Leadership experience

Rental workflows

Budget & revenue management

Key account management

Team leadership

Rental processes

Negotiation skills

Prioritization

Organizational skills

Systems proficiency

Job description

AbelCine is a leading provider of products and services to the production, broadcast, and media industries. We partner with production companies, studios, networks, corporations, and creative professionals to develop solutions across production technology, systems integration, equipment rental, and production services. We are currently seeking an experienced General Manager to lead our West Coast cinema equipment Rental department. This position drives financial performance, manages key client relationships, and oversees and develops a high-performing Rental sales team.

The ideal candidate brings a strong combination of business acumen, leadership, customer relationship management, and knowledge of the professional production equipment rental industry.

This is a hands‑on leadership role that requires someone who can balance strategic business objectives with the day‑to‑day needs of our clients and employees.

Key Responsibilities

Business Leadership & Financial Performance

• Own the financial performance of the assigned coastal rental business, including revenue, profitability, and departmental P&L.
• Develop and execute strategies to achieve revenue, margin, and operational performance goals.
• Monitor business performance, rental activity, and pipeline opportunities to identify trends, risks, and areas for improvement.
• Build and oversee high-value rental quotations and complex client agreements.
• Partner with senior leadership to establish business priorities, manage resources, and support long‑term growth.

Client Relationships & Business Development

• Develop, manage, and nurture strong relationships with key accounts, production companies, and high‑profile clients.
• Serve as a senior point of contact for complex rental projects, VIP clients, and critical service issues.
• Identify new rental opportunities and strengthen relationships with existing clients to encourage repeat business.
• Collaborate with other departments to deliver comprehensive solutions and maximize customer value.
• Maintain a strong understanding of industry trends, production workflows, and evolving client needs.

Team Leadership & Development

• Lead, coach, and mentor Rental Agents and other assigned rental personnel to ensure exceptional service and operational performance.
• Establish clear expectations, performance goals, and accountability across the team.
• Conduct regular performance evaluations, provide ongoing feedback, and address performance issues promptly.
• Support employee training, professional development, and career growth.
• Oversee onboarding and training for new team members.
• Foster a collaborative, service‑oriented culture that encourages ownership, professionalism, and continuous improvement.

Rental Operations & Customer Service

• Oversee daily rental business, ensuring timely and accurate responses to inquiries received through the web portal, email, and phone.
• Coordinate with operations manager, prep technicians, logistics personnel, and other departments to ensure equipment is prepared and delivered according to client requirements.
• Act as the primary escalation point for urgent or complex customer service matters.
• Identify opportunities to improve processes, increase productivity, and enhance the overall rental customer experience.
• Participate in pipeline reviews, departmental meetings, and cross‑functional planning.
• Maintain a professional and organized client facing environment.
• Provide occasional after‑hours support for urgent client needs.

Qualifications

Required

• 7+ years of experience in professional equipment rentals, production services, or a closely related industry,
• 3+ years in a management or leadership role.
• Strong understanding of professional cinema, broadcast, video, or production equipment and associated rental workflows.
• Demonstrated experience managing business performance, budgets, revenue targets, and profitability.
• Proven ability to build and maintain relationships with high-value clients and key accounts.
• Experience managing, coaching, and developing customer-facing teams.
• Strong knowledge of rental processes including quotations, scheduling, equipment logistics, order fulfillment, and customer service.
• Excellent communication, negotiation, and problem‑solving skills.
• Ability to manage competing priorities and make sound decisions in a fast‑paced, deadline‑driven environment.
• Strong organizational skills, attention to detail, and a commitment to operational excellence.
• Proficiency with rental, inventory management, and business reporting systems.

Preferred

• Direct experience in the film, television, commercial production, or professional cinema equipment rental industry.
• Established relationships within the Los Angeles production community.
• Experience overseeing multiple teams, departments, or rental locations.
• Familiarity with rental pricing strategies, utilization metrics, and margin management.
• Experience operating within sales and business development teams to expand key accounts.
• Experience implementing process improvements and operational performance initiatives.

What Success Looks Like in this Role

• Consistent achievement of rental revenue and profitability goals.
• Strong client retention and growth of key accounts.
• A responsive, well‑trained, and accountable rental team.
• Efficient rental workflows and reliable order fulfillment.
• High levels of customer satisfaction and service quality.
• Strong collaboration across AbelCine's departments to support business growth.

Location: Burbank, CA
Status: Full‑Time, On‑site, Exempt
Compensation Range: $110,000–$125,000/year + profit sharing bonus
Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible spending accounts (FSA)
• Parental Leave
• Pre‑tax commuter benefits
• Supplemental insurance options
• Employee discount marketplace
• Pet Insurance
• Paid vacation, sick leave, and holidays
• Discounted gym memberships
• A relaxed but engaged company culture

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws.