General Manager-Charlotte

Master-Pjk Service; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Paycom - ATS in Charlotte, NC is seeking a General Manager to lead daily operations at our foodservice distribution facility. You will own warehouse, production, transportation, food safety, and customer service, serving as the senior on-site leader with strong link to executive leadership.

The role emphasizes hands-on leadership, building high-performing teams, improving service reliability, and delivering measurable operational improvements in a fast-paced, perishable environment.

Qualifications

• 7+ years of senior operational leadership in foodservice distribution or related.
• Experience leading warehouse, production and transportation in fast-paced environments.
• Bachelor’s degree in business administration, supply chain, or related field preferred.

Responsibilities

• Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch.
• Drive performance against KPIs such as on-time delivery, productivity, waste reduction and safety.
• Directly lead and develop supervisors and department managers.
• Collaborate with sales and customer-facing teams to translate customer needs into operational execution.

Skills

Leadership

Operations management

Food safety

Education

Bachelor’s degree in business administration or supply chain

Tools

WMS

TMS

Routing technologies

Job description

Job Details: Job Location: Keany Charlotte - Charlotte , NC 28273, Position Type: Full Time, Salary Range: $95,000.00 - $125,000.00 Salary, General Manager – Foodservice Distribution Charlotte, North Carolina | On-Site Leadership Role -Lead a High-Impact Distribution Operation

Job Summary:

We are seeking a hands-on, results-driven General Manager to lead daily operations at our Charlotte foodservice distribution facility. This role is ideal for an experienced operations leader who thrives in fast-paced, perishable distribution environments and is energized by building high-performing teams, strengthening service reliability, and driving measurable operational improvement.

You will serve as the senior on-site leader, owning facility performance across warehouse production, production, transportation, food safety, and customer service, while acting as the critical link between frontline operations and executive leadership.

This is a visible, high-influence role with the opportunity to make a lasting impact on service quality, team culture, and operational efficiency.

Why This Role Matters

• Direct leadership of a core distribution facility serving institutional foodservice customers
• Opportunity to stabilize, optimize, and scale operations
• Strong executive visibility and influence on strategy, investment, and growth
• Ability to shape culture, accountability, and leadership capability across the operation

What You’ll Own

Operational Leadership

• Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch
• Drive performance against key metrics such as order accuracy, on-time delivery, productivity, waste, and safety
• Remove operational roadblocks and ensure consistent execution of standard processes
• Maintain a visible floor presence, coaching teams in real-time

Team & Culture Development

• Directly lead and develop supervisors and department managers
• Build a culture of accountability, engagement, and safety
• Ensure proper staffing, scheduling, and workforce performance
• Coach leaders to improve execution, communication, and ownership

Customer Service & Cross-Functional Alignment

• Serve as the operational partner to sales and customer-facing teams
• Protect service commitments and lead resolution of service failures
• Translate customer needs into clear operational execution
• Strengthen collaboration across operations, sales, logistics, and procurement

Transportation & Delivery Performance

• Oversee dispatch, routing, and driver productivity
• Ensure on time, accurate deliveries and regulatory compliance
• Improve route efficiency and cost control while maintaining service standards

Food Safety, Quality & Compliance

• Maintain strict adherence to HACCP, sanitation, and regulatory standards
• Protect product integrity, temperature control, and traceability
• Lead corrective actions for quality or safety risks

Executive Partnership

• Provide clear reporting on performance, risks, and improvement opportunities
• Translate strategic priorities into facility-level execution
• Contribute to planning, investment decisions, and operational strategy

What Success Looks Like in the First 12 Months

• Strengthened service reliability and on-time delivery performance
• Improved labor productivity, accuracy, and cost control
• Reinforced food safety and operational discipline
• Developed a strong, accountable supervisory leadership team
• Positioned the facility for sustainable growth and scalability

Qualifications:

• 7+ years of senior operational leadership in foodservice distribution, wholesale distribution, or food manufacturing
• 3+ years leading supervisors or department managers
• Proven success managing warehouse, production, and transportation in a fast-paced environment
• Strong background in process discipline, KPIs, and continuous improvement
• Experience with food safety and regulatory compliance

Leadership Strengths

• Hands-on operator who leads from the floor
• Clear communicator able to align frontline teams through executives
• Decisive problem solver in time-sensitive operational environments
• Builder of accountability, culture, and leadership capability
• Customer-focused with strong sense of urgency and ownership

Preferred

• Experience with fresh-cut or perishable products
• Multi-facility or growth/turnaround environment exposure
• Familiarity with WMS, TMS, and routing technologies
• Bachelor’s degree in business administration, Supply chain management or a related field

Work Environment

• Full-time, on-site leadership presence in Charlotte
• Regular time in warehouse, production, and cold-storage areas
• Early morning, weekend, or peak-season operational coverage as needed

The Opportunity

This is more than a facility leadership role—it is a chance to shape performance, culture, and growth within a critical foodservice operation. If you are a disciplined operator, team builder, and service-driven leader ready to make a measurable impact, we want to hear from you.