General Manager - Charleston Market

The Press Club Grill; Wando (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee discount

Food provided

Opportunities for advancement

Store discount

Job summary

The Press Club Grill is seeking a General Manager to oversee day-to-day operations at one of our Charleston metro locations. This on-site role requires leadership to drive KPIs, sales, and profitability while managing inventory, purchasing, receiving, and staff performance.

You will hire, train, coach, and motivate team members, ensuring exceptional guest experiences and adherence to company standards. Flexible scheduling including weekends and holidays may be required.

Qualifications

• Experience leading restaurant operations and achieving KPIs.
• Strong inventory, purchasing, and vendor management skills.
• Proven ability to hire, train, coach, and retain staff to meet goals.
• Demonstrated focus on customer satisfaction and profitability.

Responsibilities

• Oversee day-to-day operations at the assigned location.
• Supervise staff including hiring, training, coaching, and motivation.
• Manage inventory, purchasing, receiving, and storage.
• Ensure adherence to policies, standards, and KPIs.
• Drive guest satisfaction and safe, profitable operations.
• Control expenses and manage cash handling and POS procedures.
• Recruit, schedule, and develop teams to maximize productivity and service.

Skills

Leadership

Inventory management

Hiring & training

KPIs

Customer satisfaction

P&L management

Vendor management

Team motivation

Job description

This position requires on-site work and could be at one of our current four bakeries or at a yet to open fifth location all within the greater Charleston metro area. Current locations include Isle of Palms, Mount Pleasant, Clements Ferry, and Bees Ferry, with a fifth location slated for Folly Road.

As a General Manager, you will manage the day to day operations of the assigned location. You will be responsible for achieving KPIs and planned sales and profit goals through the implementation, management, and enforcement of company policies, procedures, best practices, programs, and performance standards.

In addition, you will directly supervise all employees, including hiring, training, coaching, and motivating your team to achieve set goals, and KPIs, including customer satisfaction feedback goals. You will also be in charge of inventory management, including purchasing, receiving, and the safe storing of the items needed to operate the business effectively. You will be accountable for all aspects of restaurant operations and administration, ensuring execution of all tasks and systems to guarantee maximum guest satisfaction, a consistent and safe work environment, and a profitable Profit and Loss statement. This position requires consistent demonstration of leadership and a strong attention to detail.

Benefits

• Employee discount
• Food provided
• Opportunities for advancement
• Store discount

Responsibilities

• Inventory management, purchasing and receiving
• Vendor management
• Use of appropriate leadership style for various internal and external situations
• Establish credibility through people results and meeting KPIs
• Establish full knowledge of company regulations, policies, procedures, standards, and goals
• Prepare and follow action plans to address issues, escalations, and store profitability results
• Support company initiatives by educating and training team members to achieve success
• Proactively provide communication to internal Directors on the status of their restaurant including results, issues affecting guests or team members and individual achievements, and KPIs
• Follow all cash handling, house account, deposit, and credit card policies
• Reconcile comps, voids, discounts, and cash shortages and takes corrective action
• Manage the activities of the restaurant teams: This includes recruitment, hiring and retention practices, scheduling, and continuous training to increase the staff’s productivity, and customer service skills
• Effectively provide performance feedback through coaching and timely reviews
• Encourage friendly internal competition
• Ensure team members are focused on guest satisfaction
• Think creatively and seize business opportunities within the local community
• Engage with guests to create a personable and seamless experience
• Use all service-related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaints
• Manage controllable expenses and restaurant compliance
• Understand the critical nature of making logical and timely decisions under tight deadlines and high‑pressure situations
• Observe ambiance and safety in the restaurants, i.e.: lighting, music, marketing displays and cleanliness of small wares; ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good condition
• Perform any other duties as requested by the Corporate Support Team, Area Director, and other leadership team members to ensure customer satisfaction, safety, and profitability
• Available to work flexible and long hours at times including weekends and holidays