General Manager

Workstream; Charleston (WV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K

HSA

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid training

Daily pay option

Opportunities for advancement

Job summary

Workstream in Charleston, WV seeks an experienced General Manager to lead and oversee daily operations at the restaurant. This role is crucial for driving profitability and guest satisfaction, ensuring food safety and operational compliance while fostering team development. Candidates should have at least 2 years of experience in the Casual Restaurant industry, possess strong leadership skills, and be able to meet the physical demands of the position. The job offers competitive compensation, benefits, and opportunities for growth.

Qualifications

• Minimum 2 years’ experience in the Casual Restaurant industry.
• ServeSafe Certification preferred; training may be provided.
• Ability to withstand physical demands of a restaurant.

Responsibilities

• Oversee day-to-day restaurant operations and attain profit objectives.
• Direct and supervise managers and team members for optimal performance.
• Create memorable experiences and build strong teams.

Skills

Team leadership

Positive conflict resolution

Written and verbal communication

Education

High School Diploma or GED

Associate’s or Bachelor’s degree (preferred)

Tools

POS systems

Kitchen equipment

Computers

Job description

Culture, Talent, Marketplace - These principles are Papa John’s strength and competitive advantage. We’re committed to fostering an inclusive culture that embodies the expansive nature of our brand and empowers team members from diverse backgrounds and experiences to reach their full potential.

Job Summary

The General Manager (GM) is the strategic and operational leader of the restaurant, responsible for driving overall performance, profitability, and guest

satisfaction. This role oversees all day‑to‑day operations, leads a high‑performing management team, ensures food‑safety and operational compliance, and cultivates a positive culture that supports team development, engagement, and consistent execution of brand standards. The General Manager models the company’s core values, delivers exceptional hospitality, and ensures every guest experiences a safe, clean, and welcoming environment. As a hands‑on leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant.

Responsibilities

The General Manager is the strategic leader of the restaurant, responsible for the direction and control of restaurant operations to ensure a positive guest experience and company profitability. This individual will direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members. This individual isn’t just running a restaurant, they’re creating memorable experiences, and building teams.

Education and Experience

• A minimum of 2 years’ current experience in the Casual
• Restaurant industry is required.
• High School Diploma or GED required. An associate’s or a bachelor’s degree is preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams
• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.

4120 Maccorkle Avenue, SE, Charleston, WV, 25304