General Manager - Cermak Plaza

Old Navy; Berwyn (IL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a retail team in delivering exceptional customer experiences and achieving business goals. In this role, you will drive sales growth, manage store operations, and develop a high-performing team. Your leadership will be crucial in implementing strategies that enhance productivity and ensure compliance with standards. If you are passionate about retail and have a knack for coaching and developing talent, this opportunity is perfect for you. Join a company that values community involvement and fosters an inclusive environment, where your contributions will make a significant impact on the store's success.

Qualifications

• 3-5 years of retail experience leading teams and delivering results.
• Ability to communicate effectively with customers and employees.

Responsibilities

• Lead your team to achieve profitable sales growth and key performance indicators.
• Manage store budget and implement action plans for efficiency.

Skills

Retail Management

Communication Skills

Business Acumen

Time Management

Coaching and Training

Education

College Degree

Equivalent Experience

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills