General Manager / Cameo Beverly Hills Hotel

Remington Hospitality; Los Angeles (CA); On-site; USD 80,000 - 130,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic General Manager to oversee the operations of a prestigious hotel. This role is pivotal in ensuring exceptional guest experiences while driving revenue growth and maintaining high standards across all departments. The ideal candidate will possess strong leadership abilities, a solid background in hotel management, and exceptional communication skills. Join a forward-thinking company where your expertise will shape the future of hospitality and create memorable experiences for guests.

Qualifications

• 3+ years' experience in hotel operations, particularly in Rooms and Food & Beverage.
• Strong leadership and communication skills required.

Responsibilities

• Lead hotel operations and ensure guest satisfaction.
• Develop and achieve hotel revenues and profits.

Skills

Guest Service

Leadership

Communication Skills

P&L Management

Microsoft Suite Proficiency

Education

Bachelor's degree in Hotel Management

Tools

Microsoft Suite

Job description

General Manager / Cameo Beverly Hills Hotel

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Position Summary

The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

Core Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will, and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions, and incentives to improve guest service.
• Work cooperatively and friendly with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and ensure achievement of hotel revenues and profits, utilizing forecasting, P&L management, and RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Maintain product quality to support future bookings and maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong verbal and written business communication skills.
• Ability to lead teams with strong presentation skills.
• Knowledge of employment laws and regulations.
• High work ethic and self-initiative.
• Proficiency in Microsoft Suite.
• Some travel may be required.
• Regular attendance according to guidelines.
• Proven professionalism in a 24/7 operation.
• Professional image and confidentiality.
• Basic computational skills.
• Focus, attention to tasks, and timely completion of work.
• Ability to maintain relationships and handle high-pressure situations calmly.
• Ability to lead meetings effectively.

This job description is not exhaustive; other duties may be assigned as needed.