General Manager - Burrow

Havenly, Inc.; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Generous PTO

Paid parental leave

Volunteer days

401(k) + Match

Furniture discounts

Free design services

Annual merchandise credit

Inclusive culture

Job summary

Havenly, Inc. in New York's SoHo Studio is seeking a General Manager to lead a high-performing showroom team and drive omni-channel sales.

You will deliver a personalized, elevated client experience across in-store, online, and virtual consultations, while guiding a design-focused team to meet targets and foster growth. Experience in sales leadership, a knack for data-driven optimization, and comfort with CRM tools are essential.

Qualifications

• 2+ years of experience in sales management, retail, or design services.
• Proven track record of meeting or exceeding revenue goals while delivering high-level service.
• Experience hiring, managing, and developing team members.
• Strong communication and interpersonal skills.
• Proficiency with CRM tools, Google Suite, and internal communications tools like Slack.
• Willingness to work a retail schedule, including weekends and holidays.
• This is a full-time, onsite role based in SoHo.
• Must be able to lift/move up to 50 lbs. and navigate the showroom floor with ease.
• Requires standing, bending, and moving throughout the day.
• Must be authorized to work in the U.S.
• Compensation: On target earnings at $90K (Base + Bonus).
• Generous PTO, paid parental leave, and volunteer days.
• 401(k) + Match
• Furniture discounts, free design services, and annual merchandise credit
• A warm, creative, inclusive culture that values your point of view
• We will be accepting applications through September 30, 2026 or once the role is filled.

Responsibilities

• Lead a showroom that wows across in-store, online, virtual consultations, email, phone, and chat.
• Own the showroom’s sales targets and KPIs, building strategies to meet and exceed goals.
• Guide your team through a client-first, consultative selling process rooted in design expertise.
• Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
• Use data to monitor performance, optimize team productivity, and implement improvements.
• Hire, train, and lead a team of Design Experts and Showroom Associates.
• Create a collaborative, motivated showroom culture rooted in accountability and growth.
• Provide ongoing feedback, coaching, and career development support.
• Leverage our tech stack—including CRM systems (Salesforce or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily showroom operations.
• Maintain showroom operations including staffing, scheduling, inventory, and visual standards.

Skills

Sales leadership

Relationship building

Omni-channel thinking

People-first management

Tech-savvy

Design-minded

Strategic mindset

Tools

CRM tools

Google Suite

Slack

Job description

Burrow, part of the Havenly Brands family, is setting a new standard in furniture with clever design for every corner of your home. Founded on the belief that normal was never good enough, Burrow rethought everything—how furniture is built, how it ships, and how it fits into your life. From modular sofas and sectionals to smart storage and outdoor collections, every Burrow piece is designed to work harder and make life easier—with fast delivery, seamless assembly, performance fabrics, and thoughtful features like hidden chargers built right in.

As General Manager of our SoHo Studio, you’ll bring that vision to life by leading a high-performing team, driving omni-channel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.

What You’ll Do

Lead a Showroom That Wows

• Deliver exceptional, high-touch service across all channels—in-showroom, online, virtual consultations, email, phone, and chat.
• Ensure every client receives a warm, tailored experience from first interaction to final purchase.

Drive Sales & Showroom Performance

• Own the showroom’s sales targets and KPIs, building strategies to meet and exceed goals.
• Guide your team through a client-first, consultative selling process rooted in design expertise.
• Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
• Use data to monitor performance, optimize team productivity, and implement improvements.

Build, Develop & Inspire a High-Performing Team

• Hire, train, and lead a team of Design Experts and Showroom Associates.
• Create a collaborative, motivated showroom culture rooted in accountability and growth.
• Provide ongoing feedback, coaching, and career development support.

Embrace Technology & Operational Excellence

• Leverage our tech stack—including CRM systems (Salesforce or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily showroom operations.
• Maintain showroom operations including staffing, scheduling, inventory, and visual standards.

Who You Are

• Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.
• Omni-channel thinker. You understand today’s hybrid retail landscape and are comfortable operating across multiple sales and communication channels.
• People-first manager. You’ve built and led teams that exceed targets and love coming to work.
• Tech-savvy. You’re quick to adopt new tools and systems, and you use them to streamline operations and stay organized.
• Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.
• Strategic and entrepreneurial. You’re proactive, data-driven, and energized by building something great.

What You Bring

• 2+ years of experience in sales management, retail, or design services
• Proven track record of meeting or exceeding revenue goals while delivering high-level service
• Experience hiring, managing, and developing team members
• Strong communication and interpersonal skills
• Proficiency with CRM tools, Google Suite, and internal communications tools like Slack
• Willingness to work a retail schedule, including weekends and holidays
• This is a full-time, onsite role based in SoHo
• Must be able to lift/move up to 50 lbs. and navigate the showroom floor with ease
• Requires standing, bending, and moving throughout the day
• Must be authorized to work in the U.S.
• Compensation: On target earnings at $90K (Base + Bonus)
• Generous PTO, paid parental leave, and volunteer days
• 401(k) + Match
• Furniture discounts, free design services, and annual merchandise credit
• A warm, creative, inclusive culture that values your point of view
• We will be accepting applications through September 30, 2026 or once the role is filled.

We believe feeling good at home starts with feeling good at work.
At Havenly Brands, we’re committed to building a team that reflects the diverse communities we serve—and we encourage applicants from all backgrounds to apply. We’re proud to be an equal opportunity employer and foster an environment where everyone feels seen, heard, and empowered.