General Manager, Boston | Luke's Lobster

Luke's Lobster; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Healthcare coverage

Paid time off

401(k)

Mobile stipend

Laptop provided

Parental leave

Employee discounts

Job summary

Luke’s Lobster in Boston is seeking a General Manager to lead one of our busiest fast-casual locations. You’ll own operations, coach a high-energy team, and deliver an exceptional guest experience rooted in our Maine heritage.

You’ll manage sales, scheduling, inventory, safety, and finances with a hands-on leadership style, while growing talent and owning the Shack’s performance as part of a tight-knit New England team.

Qualifications

• Experience leading restaurant teams.
• Proven ability to manage operations and guest service.
• Responsible for safety, inventory, and financials.

Responsibilities

• Build, inspire, and develop a diverse and high-performing team
• Deliver warm, genuine guest interactions that highlight our Maine heritage
• Work hands-on alongside your crew on the line
• Analyze sales and manage controllable expenses, schedules, and inventory
• Maintain exceptional standards for safety, cleanliness, and organization
• Act like a small business owner and be responsible for the entire Shack operation

Skills

People leadership

Guest service

Operations

Financial acumen

Food safety

Certification

Team development

Job description

Join the Crew at Luke’s Lobster — Grow Your Career With Purpose

Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for our award-winning seafood rolls and unwavering commitment to sustainability. Every lobster we serve is traceable back to its source and sustainably harvested — because quality matters, and so do the people and oceans behind it.

We’re looking for a General Manager (GM) to join our Boston team — someone who’s hungry to grow, excited to lead, and passionate about creating memorable guest and team experiences.

About This Location

This GM role is based in Boston at one of our largest and busiest fast-casual locations. It’s a year-round operation in the heart of Back Bay, built for a leader who thrives on volume.

As the day-to-day operator, you’ll run a high-energy, high-visibility shack that moves fast in every season: weekday lunch rushes, weekend crowds, tourist traffic and steady regulars. It’s a hands-on role where pace matters, teamwork is everything, and you’ll lead from the front to deliver an exceptional guest experience every day.

Back Bay is where strong standards and a consistent team culture make the biggest difference. You’ll own the results: building and developing your team, running tight operations at scale, and making this shack a benchmark for our Boston market. You’ll also work alongside our New England leadership and other Boston shacks. It’s ideal for someone who’s excited to grow, develop others and take real ownership of a major operation.

What You’ll Do

You’ll help us deliver high-quality, sustainably sourced seafood that keeps guests returning. You will:

• Build, inspire, and develop a diverse and high-performing team
• Deliver warm, genuine guest interactions that highlight our Maine heritage
• Work hands-on alongside your crew on the line
• Analyze sales and manage controllable expenses, schedules, and inventory
• Maintain exceptional standards for safety, cleanliness, and organization
• Act like a small business owner and be responsible for the entire Shack operation

If you love leading by example, have an intrinsic passion for engaging guests, and enjoy rolling up your sleeves to make great experiences happen, this role is for you.

What You Bring

• Demonstrate joy leading people and serving guests
• A positive attitude, curiosity, and commitment to continuous growth
• Passion for the best tasting and highest quality seafood
• Excellent communication skills
• Strong financial acumen or eagerness to learn (P&Ls, COGS, etc.)
• Ability to handle or be exposed to shellfish
• Required food handler certification
• Direct customer facing experience, to include restaurant management experience, is a plus but not required
• Ability to perform physical requirements of the position (the ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds)

Why You’ll Love Working Here

Compensation & Benefits

• Growth opportunities in a rapidly growing, family operated business that is also B Corp certified
• Salary commensurate with experience: $75,000-85,000 + competitive bonus program
• Paid vacation, sick time & holidays
• Medical, dental & vision insurance (national PPO) with company contributions after one month
• Health Savings Account (HSA) + supplemental accident & hospital indemnity insurance
• Optional pet insurance and life insurance after one month
• Low-fee 401(k) with company access after one month
• Mobile phone stipend
• Company-provided laptop
• Paid parental leave
• Pre-tax commuter benefits (varies by State)
• Employee discounts (hello, lobster rolls)
• Casual dress code & supportive environment

If you want to work somewhere where people, community, and the environment truly come first — you’ll love it here. At Luke’s, we believe a rising tide lifts all boats when we work with purpose, lead with transparency, and take care of our team.

Our Story

Luke’s Lobster was born out of the dream of Maine native and third-generation lobsterman Luke Holden to bring the quality lobster rolls of his youth to the big city. After meeting business partner Ben Conniff on Craigslist, the two twenty-somethings opened their first lobster shack in a 250 square foot space in NYC’s East Village in October 2009.

Now 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. Our vision is to be the world’s most trusted seafood brand. Our mission is to serve the best seafood because we care for it obsessively from the dock to you, and because we're devoted to serving the whole community of people it touches. We work directly with fishermen to hand-pick the best seafood, bring it straight to our own seafood company in Saco, ME, and then ship directly to our shacks, grocery partners, and consumers. Cutting out the middleman means better tasting seafood for you to enjoy and a fairer price for our fishermen.

At Luke’s, our company culture comes first. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency, and open communication from all levels. In 2018, we furthered our commitment to sustainability and socially conscious business practices by becoming a certified B Corporation® reflecting Luke’s Lobster’s deep devotion to our communities, family of teammates, and the environment. Our team is proud of the culture we’ve created: diverse, creative, collaborative, and transparent — and we can’t wait to grow it.

Learn more at lukeslobster.com.

Equal Opportunity Employer

Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify