General Manager - Boston

MillerKnoll; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Quarterly bonus plan

Health insurance

Parental leave

401(k) with 4% match

Commuter benefits

Employee discounts

Job summary

Herman Miller in Boston seeks a General Manager to lead the store team, coach demonstrations, and drive sales performance. You will train staff, inspire a high-performing culture, and partner with HR and the Regional Manager to meet revenue goals.

As a leader in design, you will manage hiring, coaching, and performance while ensuring visual standards and efficient operations across shipments, expenses, and staffing.

Qualifications

• Minimum 3–5 years of retail management experience.
• Strong leadership and coaching skills to motivate a sales team.
• Proven ability to manage budgets and drive profitability.
• Excellent communication and customer relationship skills.
• Experience with POS systems and basic software tools.

Responsibilities

• Hire, develop, lead, and motivate the team through performance coaching.
• Foster the client experience and ensure best-in-class service.
• Monitor daily, weekly, and monthly performance and adjust plans.
• Ensure store presentation aligns with directives and standards.
• Manage operations to maximize profit and control expenses.
• Address employee relations in partnership with HR and deliver sales plans.

Skills

Retail management

Team leadership

Sales coaching

Budgeting & P&L

Customer experience

Communication

Tools

POS system

MS Office

3-D rendering programs

Job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Step into a leadership role at Herman Miller as a General Manager and drive innovation, culture, and growth in a company renowned for its design legacy and dynamic career opportunities.

What We Offer

• Competitive base salary with commission on shipped items
• Quarterly based bonus plan
• Medical, dental, and vision insurance
• Self-Managed vacation, holidays, and parental leave
• 401(k) with 4% company match
• Commuter benefits up to $150/month
• Generous employee discounts
• And more!

Store Hours

Open daily, Sunday through Saturday (weekend and holiday availability required)

About the Role

As a General Manager, it will be your responsibility to deliver the Herman Miller Client Experience through team coaching of demonstrations, quoting, and generation of sales. You will be expected to train and inspire your team to achieve the store sales plan. As an industry leader for over 100 years in office furnishings and iconic homes, Herman Miller remains committed to innovation and ergonomic design. Our General Managers work strategically to maximize their store revenue and efficiently manage all aspects of sales and merchandising. This includes but is not limited to hiring effectively, performance management, and employee relations in partnership with Human Resources and the Regional Manager. You will report to the Regional Manager.

What you’ll do

• Hire, develop, lead, and motivate the team through effective performance coaching, feedback, and training.
• Foster the Herman Miller Client Experience.
• Engage in performance management on a daily, weekly, and monthly basis.
• Ensure the Studio represents the best in presentation by utilizing visual directives and our standards manual.
• Ensure all Studio operational procedures are followed to maximize profit and manage expense control goals (e.g., scheduling and managing store shipments, controllable expenses, and supplies).
• Resolve employee relations issues of sales team members in partnership with HR.
• Deliver Sales Plan.

What We’re Looking For?

• Minimum 3 to 5 years of retail management experience.
• Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.
• Ability to inspire team to conduct effective demonstrations in a high traffic environment.
• Ability to adhere to high personal performance standards, integrity, business ethics and the desire for continuous improvement.
• Ability to build relationships and trust with direct reports, peers, and Store clientele.
• Financial literacy, business acumen and ability to manage budgetary responsibilities.
• Experience with a POS system and proficiency with MS Office software, web navigation, and 3-D rendering programs.
• Able to routinely move objects weighing more than 40 pounds and to understand safety requirements.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.