General Manager Arlington

Goodwill of Greater Washington; Arlington (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Personal time off (PTO)

Paid holidays

Life insurance

Disability insurance

Pet insurance

Employee discounts

403(b)/401(k) plan with match after 1年

Bonus eligibility

Job summary

Goodwill of Greater Washington in Arlington, VA seeks an experienced retail leader to oversee store operations, develop staff, and drive community impact. This role offers strong compensation, robust benefits, and opportunities for professional growth.

You will manage inventory, ensure high customer service, and uphold safety standards while building a collaborative team across departments. No overnights; support donors and shoppers in a community nonprofit setting.

Qualifications

• Must have proven leadership and good judgement in a retail or similar service oriented business or environment.
• 3-5 years of management experience in retail or similar service oriented business or environment.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Basic math and computer skills; ability to manage spreadsheets, time tracking, and POS systems.
• Must have a personal vehicle for deposits from the store.
• Willingness to work flexible days and hours to meet a seven day per week schedule.
• Proven ability to inspire, coach, train, and develop store team members to drive results.

Responsibilities

• Develops, coaches and trains all direct reports in the business unit.
• Creates an atmosphere of ongoing exceptional customer service to internal and external customers.
• Manages inventory levels of all merchandise to optimize revenue generation.
• Monitors flow of donations, ensuring safety and compliance with standards and laws.
• Performs bookkeeping, accounting and reporting; monitors time and attendance and related procedures.
• Maintains effective email, phone and face-to-face communication.
• Understands competition and reacts to market conditions.
• Maintains presentation and merchandising standards on the sales floor.
• Maintains a safe environment for customers and employees; enforces safety procedures.
• Complies with company policies and participates in special projects.
• Performs other duties as assigned.

Skills

Develops Direct Reports

Drives for Results

Managing Diversity

Customer Focus

Building Effective Teams

Process Management

Functional Skills

Technical Skills

Education

High school diploma or equivalent + 3-5 years retail management experience

Bachelor’s degree in business

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, opportunities for professional growth, and a robust benefits plan that includes:

• medical
• dental
• vision
• personal time off (PTO)
• paid holidays
• basic life insurance
• short/long term disability
• pet insurance
• generous team member discounts
• 403(b)/401(k) plan with match after 1 year
• bonus eligibility

Additionally, no inventory or overnights. You captain the ship and lead a team while improving your community!

Responsibilities

• Develops Direct Reports and Others
• Drives for Results
• Managing Diversity
• Customer Focus
• Building Effective Teams
• Process Management
• Functional and Technical Skills

1. 1. Develops, coaches and trains all direct reports in the business unit.
2. 2. Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
3. 3. Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
4. 4. Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
5. 5. Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
6. 6. Maintains effective email, phone and face to face communication.
7. 7. Understands competition in the trading area and is prepared to react to competitive situations.
8. 8. Responsible for all presentation standards and merchandising standards on the sales floor.
9. 9. Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
10. 10. Complies with and enforces company policies, standards and values.
11. 11. Participates in special projects, attends meetings.
12. 12. Performs all other duties as assigned.

Supervisory Responsibility:This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Qualifications

Required Qualifications

1. 1. Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
2. 2. High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
3. 3. Ability to communicate clearly and effectively in English, both verbally and in writing.
4. 4. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
5. 5. Must have a personal vehicle to use when making cash deposits from the store.
6. 6. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
7. 7. Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.

Preferred Qualifications

1. 1. Bachelor’s degree in business or related field.
2. 2. Previous experience working with the disabled and disadvantaged.
3. 3. Fluency in a language other than English