General Manager-Apparel Production

gpac; Lewes (DE); On-site; USD 70,000 - 100,000; Full time

Job summary

gpac is seeking an experienced Operations Manager to oversee day-to-day operations in a busy screen printing and apparel decoration business. The role blends operational leadership with sales coordination, production scheduling, and team development across two facilities.

The ideal candidate thrives in a fast-paced, creative environment and can drive efficiency, quality, and customer satisfaction through hands-on leadership and strategic planning.

Qualifications

• Proven leadership experience in operations management in manufacturing/production environments.
• Strong understanding of production processes, scheduling, and workflow optimization.
• Excellent communication and interpersonal skills with the ability to motivate and manage teams.
• Customer service experience with the ability to handle escalated issues effectively.

Responsibilities

• Set and track goals for sales and production to drive revenue growth.
• Oversee production across departments (screen printing, embroidery, heat press, artwork, and sales).
• Coordinate between sales and art departments to ensure timely project delivery.
• Schedule based on workload and available resources; balance workloads across teams.
• Train, mentor, and guide new employees to build strong work habits.
• Implement quality control procedures to minimize errors and rework.
• Address customer concerns professionally to ensure satisfaction.
• Identify bottlenecks and streamline processes to boost productivity.

Skills

Leadership

Operations

Scheduling

Communication

Customer service

Organization

Vendor management

Excel

Word

Problem solving

Tools

ERP software

Job description

Operations Manager - Screen Printing Industry

Seeking an experienced and motivated Operations Manager to oversee day-to-day operations in a busy screen printing and apparel decoration business. This role is critical in ensuring smooth production, driving sales and marketing initiatives, and building a strong, motivated team across multiple departments. The ideal candidate will be a hands-on leader with a balance of operational, sales, and people management skills who thrives in a fast-paced, creative environment.

Key Responsibilities For Operations Manager

• Set and track sales goals, working closely with ownership to drive revenue growth.
• Manage marketing initiatives to increase brand visibility and attract new customers.
• Oversee production across departments (screen printing, embroidery, heat press, artwork, and sales) operating in two facilities.
• Coordinate effectively between sales and art departments to ensure accurate, timely project delivery.
• Help determine lead times and scheduling based on workload and available resources.
• Order supplies, maintain inventory, and negotiate with vendors to reduce costs.
• Balance workloads across office and production teams to ensure efficiency.
• Supervise staff performance, keeping employees on-task and working to their full potential.
• Train, mentor, and guide new employees, fostering professional growth and strong work habits.
• Implement quality control procedures to minimize errors and rework.
• Address and resolve customer concerns professionally, ensuring high satisfaction.
• Identify bottlenecks and streamline processes to optimize workflow and improve productivity.
• Play a key role in setting up and supporting the company's first outside sales representative.
• Promote a positive, team-oriented culture across all departments.
• Contribute to continued growth in both sales and production capacity.

Qualifications For Operations Manager

• Proven leadership experience in operations management, preferably in screen printing, apparel decoration, or a related manufacturing/production environment.
• Strong understanding of production processes, scheduling, and workflow optimization.
• Excellent communication and interpersonal skills with the ability to motivate and manage teams.
• Customer service experience with the ability to handle escalated issues effectively.
• Strong organizational skills, attention to detail, and ability to juggle multiple priorities.
• Proficiency with basic business software (Excel, Word, email systems); experience with industry-specific software a plus.
• Negotiation and vendor management experience.

Why Join as Operations Manager:

This is an opportunity to play a pivotal role in a growing company, helping to shape its operations, improve efficiency, and expand sales. The right candidate will thrive in a fast-paced, hands-on environment where their leadership directly impacts the success of the business.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.