General Manager, Anti-Aging Med Spa — Growth & Team Leader

Serotonincenters; Charleston (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Paid time off

Job summary

Serotonin Anti-Aging Centers is seeking a General Manager to oversee daily operations, supervise front-office and medical teams, and drive sales and guest satisfaction. You will implement hiring, onboarding, training, and performance processes, while managing budgets and schedules to maximize profitability.

Ideal candidates bring experience in retail/fitness/MedSpa management, strong leadership and communication skills, and proficiency with Zenoti and Dewy CRM to elevate client experiences.

Qualifications

• Experience in retail, fitness, or MedSpa management.
• Strong organizational and interpersonal skills.
• Proficiency in business software platforms (Zenoti, Dewy CRM).
• Ability to lead and coach a team effectively.
• Excellent communication and problem-solving skills.

Responsibilities

• Fully understand all Serotonin Modalities to help our guests become their best self.
• Supervise and support office team members, including front office administration and medical team.
• Follow and maintain a structure for team member hiring, orientation, onboarding, and termination.
• Oversee sales goals, ensuring guest consultations turn into treatment sales and memberships.
• Manage business software platforms, including Zenoti and Dewy CRM.
• Lead and coach the team effectively, ensuring daily operations run smoothly.
• Handle client satisfaction, validated by NPS tracking.
• Assist with social media management and influencer engagement.
• Manage supply and equipment purchases, warranties, and maintenance.
• Organize Center promotions and client incentives, work closely with Serotonin Enterprises.
• Hire, train, and coach new team members in alignment with Serotonin Enterprises expectations.
• Adhere to established procedures and protocols.
• Manage budgeting, profit maximization, payroll, and team scheduling.
• Assist with HR issues, including monitoring team member vacation and sick time.
• Perform other duties as requested.

Skills

Mgmt experience

Organizational skills

CRM proficiency

Team leadership

Communication & problem solving

Tools

Zenoti

Dewy CRM

Job description

Serotonin Anti-Aging Centers is seeking a General Manager to oversee daily operations, supervise front-office and medical teams, and drive sales and guest satisfaction. You will implement hiring, onboarding, training, and performance processes, while managing budgets and schedules to maximize profitability.

Ideal candidates bring experience in retail/fitness/MedSpa management, strong leadership and communication skills, and proficiency with Zenoti and Dewy CRM to elevate client experiences.