General Manager, Airport Customer Experience DEN

American Airlines; Arvada (CO); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a General Manager for Airport Customer Experience. In this pivotal role, you will oversee daily airport operations, ensuring safety and efficiency for passengers. You will lead a dynamic team, manage budgets, and collaborate with various stakeholders to enhance the customer experience. This position offers a unique opportunity to develop your career in a vibrant environment while enjoying travel perks to explore destinations worldwide. If you are proactive, adaptable, and possess strong leadership skills, this is the perfect chance to make a significant impact.

Benefits

Travel perks to explore 365 destinations

Comprehensive health benefits

Wellness programs

401(k) plan with employer contributions

Employee assistance

Pet insurance

Discounts on services

Qualifications

• 7+ years in airline operations or relevant experience.
• Experience in supervisory or management roles preferred.

Responsibilities

• Oversee daily airport operations ensuring safety and efficiency.
• Manage budget and financial administration for the station.
• Lead and develop staff to deliver excellent customer service.

Skills

Leadership

Organizational Skills

Problem-Solving

Time Management

Knowledge of Safety Standards

Collaboration Skills

Adaptability

Proficiency in Microsoft Office

Education

Bachelor’s or Master’s degree in a related field

Tools

Microsoft Office

Job description

General Manager, Airport Customer Experience DEN

Join to apply for the General Manager, Airport Customer Experience DEN role at American Airlines

Overview

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family to travel the world, grow your expertise, and become the best version of yourself. Embark on a new journey, tackle challenges with flexibility, learn new skills, and advance your career while enjoying your life. Enrich both your personal and professional life by hopping on board!

Why You'll Love This Job

• This role is part of the Hubs & Gateways Team within the Customer Experience Division.
• Responsible for managing operations, optimizing the business, leading the team, and building relationships with diverse audiences.

Key Responsibilities

• Oversee daily airport operations to ensure safety, reliability, and efficiency for passengers and stakeholders.
• Assess and allocate resources to optimize station performance.
• Monitor, review, and report on station performance metrics.
• Engage with internal and external stakeholders through collaboration and inclusiveness.
• Coordinate with airport authorities and government agencies to represent organizational priorities.
• Manage scheduled, unscheduled, and charter flight operations to meet performance goals.
• Serve as liaison between the company and external organizations.
• Identify and implement process improvements in a dynamic environment.
• Oversee budget management and financial administration.
• Lead, motivate, and develop staff to deliver excellent customer service in a safe and professional manner.
• Handle employee management tasks including hiring, performance reviews, training, and career development.
• Maintain safety and security standards.
• Partner with vendors and contractors.
• Ensure compliance with audits, regulations, and ethical standards.

Minimum Qualifications

• Bachelor’s or Master’s degree in a related field or equivalent experience.
• 7+ years in airline operations or relevant experience.

Preferred Qualifications

• 4 years in supervisory or management roles.
• Experience managing operational budgets.

Skills & Certifications

• Proactive and adaptable in a fast-paced environment.
• Strong organizational and time management skills.
• Knowledge of safety, compliance, and regulatory standards.
• Ability to work with collective bargaining units.
• Excellent collaboration and problem-solving skills.
• Leadership and motivational skills.
• Proficiency in Microsoft Office.
• Valid US driver’s license.
• Ability to pass security and background checks, including FAA and airport security requirements.

What You'll Get

• Travel perks to explore 365 destinations worldwide.
• Comprehensive health benefits from day one.
• Wellness programs and resources.
• 401(k) plan with employer contributions after one year.
• Additional benefits like employee assistance, pet insurance, and discounts.

Our Commitment to Diversity

American Airlines values inclusion and diversity, fostering an environment where everyone can thrive. Our Employee Business Resource Groups connect team members to communities and opportunities to reach their full potential.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Airlines, Aerospace, Consumer Services