General Manager, Airport Customer Experience CMH

American Airlines; Columbus (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a General Manager, Airport Customer Experience, where you will oversee operations and lead a diverse team in a dynamic environment. This role offers the opportunity to enhance your leadership skills while managing budgets, optimizing performance, and cultivating relationships with stakeholders. With travel perks to 365 destinations and comprehensive health benefits from day one, this position is perfect for those passionate about customer service and operational excellence. Be part of a team that values diversity and inclusion, fostering an environment where everyone can thrive.

Benefits

Travel perks to 365 destinations

Comprehensive health benefits

Wellness programs

401(k) options

Discounts and assistance programs

Qualifications

• 5 years of airline operations experience required.
• Strong leadership and supervisory skills are essential.

Responsibilities

• Manage flight operations and ensure performance goals are met.
• Lead and develop staff to deliver excellent customer service.
• Implement process improvements to optimize station performance.

Skills

Leadership Skills

Supervisory Skills

Budget Management

Stakeholder Engagement

Education

Bachelor's Degree or Equivalent Experience

Job description

General Manager, Airport Customer Experience CMH

Join our American Airlines family as a General Manager, Airport Customer Experience CMH. This role involves managing operations, optimizing business performance, leading a diverse team, and cultivating relationships with stakeholders. You will coordinate with airport authorities, oversee flight operations, and manage budgets, all while developing your leadership skills in a dynamic environment.

Responsibilities include:

• Assessing and deploying resources to optimize station performance
• Monitoring and reporting station metrics
• Engaging with internal and external stakeholders
• Managing flight operations and ensuring performance goals are met
• Implementing process improvements
• Overseeing financial administration
• Leading and developing staff to deliver excellent customer service

Minimum qualifications:

• Bachelor’s degree or equivalent experience
• 5 years airline operations experience
• Strong leadership and supervisory skills

Preferred qualifications:

• 3 years in management roles
• Experience managing budgets

Benefits include:

• Travel perks to 365 destinations
• Comprehensive health benefits from day one
• Wellness programs and 401(k) options
• Additional perks like discounts and assistance programs

At American Airlines, we value diversity and inclusion, fostering an environment where everyone can thrive. Join us and be part of a team that cares for people on life's journey.