General Manager - AC Hotel Boston North

Colwen Management Inc; Medford (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is looking for a dynamic Hotel General Manager to lead operations at a premier property. This hands-on role requires a passionate leader who thrives on delivering exceptional guest experiences while managing all aspects of hotel operations. With a strong focus on team development and guest satisfaction, the ideal candidate will drive quality improvements and fiscal responsibility. Join a growing hospitality group that values hard work and innovation, offering exciting career advancement opportunities in a supportive environment.

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan with Employer Match

Hotel Discount Travel Program

Exclusive Associate Discounts

Training and Development Programs

Qualifications

• 5+ years of experience as a Hotel General Manager.
• Prior experience with Marriott brand preferred.
• Strong communication and organizational skills.

Responsibilities

• Manage day-to-day hotel operations across various departments.
• Lead preparation of business plans and budgets.
• Ensure high standards of service and associate training.

Skills

Hotel General Manager Experience

Communication Skills

Food & Beverage Operations

Organizational Skills

Problem-Solving Skills

Job description

AC Hotel by Marriott Boston North
95 Station Landing
Medford, MA 02155, USA

Description

AC Hotel Boston North, a Colwen Hotels Property, is seeking a dynamic hands-on, passionate results-driven Hotel General Manager to manage the operations of this property. The General Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility, a strong working knowledge of financial statements and internal controls. This is a roll-up-your-sleeves hotel general manager role that, when necessary, will require the individual to work in all departments to support and lead the team. This is not a manage-from-the-office type of opportunity.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we can provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

• Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.
• Directs and leads the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
• Collaborates in creating, directing, and executing hotel sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.
• Develop a strong knowledge of the local market (demand generators, competitor strategy, and community impact/involvement opportunities).
• Participate in recruiting, hiring, and the ongoing evaluation of associates.
• Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
• Create and maintain a professional, respectful, and engaging work environment for hotel associates that fosters a professional, respectful, and fun environment.
• Drive ongoing associate engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Front Office, Housekeeping, Maintenance, Food and Beverage and Sales).
• Tour and inspect hotel daily and monitor property cleanliness, product quality and ensure achievement of service standards.
• Adherence to all Colwen Hotels standards.

Requirements:

• 5+ years of Hotel General Manager experience
• Prior Marriott brand experience preferred
• Possess superior communication skills
• Full knowledge of food & beverage operations
• Demonstrated passion for hospitality and service
• Attention to detail and highly organized
• Self-motivated and results-driven
• Creative problem-solver and multi-tasker

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

EOE M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.