General Manager(08160) - 2333B Buchanan Road

Domino; Antioch (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Store General Manager for immediate full-time placement in our California stores.

You will lead daily operations, team development, and customer service excellence, ensuring compliance with safety and brand standards. Key duties include overseeing talent hiring, optimizing store processes, partnering with operations leadership, and driving metrics like call handling, speed of service, and OTD targets.

Responsibilities

• Login to RapidHire daily to hire top talent.
• Review Evernote feedback from OPS/DM with management.
• Weekly driver rides; provide feedback to improve efficiency and train drivers to hustle.
• Review SUTUS reports daily to reduce holds and answer >90% of calls within 2 rings.
• Maintain daily notes on free items given away.
• Keep loads processing under 3 minutes or less than 2 rings.
• Improve driver and in-store hustle to reach EDT 18 minutes.
• Team safety comes first.
• Issue daily to-do lists to maintain clean, well-kept restaurants.
• Hire friendly, exceptional people.
• Maintain perfect in-store product quality.
• Prepare stores to score well on the EOC.
• Attend weekly GM meetings.
• Report incidents to the Director of Operations/District Manager and provide required paperwork to insurers.
• Hire and staff to eliminate overtime.

Job description

• Full-time
• Job Category Org: Store General Manager

Job Description

Qualifications

• Login to RapidHire daily to ensure we are hiring the best people possible.
• Review with management team evernote feedback from Director of Operations/District Manger.
• Drive with one driver each week at your store, and give feedback on how he/she can improve efficiency and tips. Train drivers how to smart hustle.
• Review SUTUS reports daily and work on getting to zero calls on hold and 90% of calls answered in less than 2 rings.
• Have detailed notes on free items given away daily.
• Maintain loads at 3 minutes or less than 2 rings.
• Work on driver hustle and in store hustle to get EDT to 18 minutes.
• Team member Safety comes first.
• Give out daily to do list to strive for impeccably clean and well maintained restaurants.
• Hire only exceptional people radiating friendliness with a SMILE.
• Mantain perfect product in the store.
• Get stores ready to score well on the EOC.
• Attend and participate in weekly Gm meetings.
• Report any incidents to your Director of Operations/District Manger immediatley, and provide all necessary paperwork to insurance companies.
• You must hire and staff your store to eliminate all overtime.