General Manager

Glass America; West Valley City (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays

Medical Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Safety glasses benefit

Voluntary Daily Pay

Job summary

Glass America is seeking a General Manager to oversee the day-to-day operations of the West Valley City location, ensuring an exceptional customer experience while meeting KPI targets and production metrics. The role involves coaching staff, maintaining safety and high standards of professionalism, and driving business results.

The General Manager will oversee budgeting, staffing, training, vendor relations, and performance reviews, working with regional leadership to maintain optimal operations

Qualifications

• Post-Secondary education or equivalent.
• Proven leadership experience in an auto glass environment or similar role.

Responsibilities

• Manage location(s) monthly and annual operating budget.
• Track and monitor monthly sales, profit and expenses.
• Deliver formal annual and informal monthly performance reviews.
• Monitor accounts payable and receivable for locations.
• Coordinate ordering of parts and document conversations.
• Follow up on back orders and document actions.
• Coordinate returns and credits of parts.
• Provide training for staff as necessary.
• Ensure staff wear safety gear and adhere to dress code.
• Open/close locations daily per procedures.
• Lead and manage all personnel.
• Review technician performance to maximise daily jobs completed.

Skills

Attention to detail

Client experience focus

Clear communication

Education

Post-Secondary education or equivalent

Leadership experience in auto glass or similar role

Job description

Built with Intent. Driven by YOU.

Company: Glass America

UT West Valley City - 300178

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

The General Manager for Glass America has primary responsibility and accountability including providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of assigned location(s) in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the location(s) to ensure that overall KPI’s and production metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Principle Functions And Responsibilities

• Manage the monthly and annual operating budget of assigned location(s).
• Track and monitor monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to location(s).
• Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.
• Follow up on parts back orders and document actions in the management system.
• Coordinate returns and credits of parts and ensure they are picked up daily.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear, perform work per company standards and adhere to dress code.
• Work location(s) must be opened and closed daily as per established procedures.
• Lead and manage all personnel.
• Monitor the individual performance of the Technicians on a regular basis, review Technician efficiency to maximize daily jobs completed.
• Facilitate monthly staff meetings to include health and safety.
• Attend training, information sessions and workshops recommended by the Senior Leadership Team or Human Resources.
• Effectively communicate with staff to address customer complaints or concerns.
• Partner with the Regional Manager to maintain proper staffing at assigned location(s), interviewing and hiring as needed.
• Maintain a clean and organized work area at all times.
• Monitor all maintenance required for location equipment.

Education/Experience

• Post-Secondary education or equivalent.
• Proven leadership experience in an auto glass environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Glass America reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

What Glass America Offers You

Full Time (30 or more hours per week) employees enjoy

• 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.