General Manager

Gerber Collision & Glass; Warner Robins (GA); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Paid time off (up to 80 hours)

Parental leave

Paid holidays

Medical, dental & vision insurance

401(k) with company match

Short-term disability & life insurance

Uniform stipend

Continuing education opportunities

Job summary

Gerber Collision & Glass in Warner Robins, GA seeks a General Manager to lead the collision center, ensuring exceptional customer experiences and compliance with policies. You will drive daily operations, coach staff, and align actions to achieve KPI targets and insurance metrics.

The role requires proven leadership in a collision repair environment, with strong coaching skills and a focus on safety and quality. Competitive compensation and benefits are offered.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Strong attention to detail and accuracy.
• Clear verbal and written communication skills.
• Ability to motivate and coach staff to achieve goals.

Responsibilities

• Lead day-to-day operations of the collision center to meet KPI and insurance metrics.
• Forecast and manage annual/monthly budgets; monitor labor, materials, and expenses.
• Conduct performance reviews and provide ongoing staff coaching.
• Oversee safety, quality, and cleanliness of the repair facility.
• Ensure compliance with policies and procedures and WOW Operating Way.
• Lead staff meetings and training sessions; address safety and quality issues.
• Monitor accounts payable/receivable and manage shop equipment maintenance.
• Open/close the facility daily and coordinate production walks to ensure throughput.

Skills

Leadership

Attention to detail

Communication

Coaching & mentoring

Education

Post-Secondary education

Job description

GA Warner Robins-Corder Dr - 124020

Job Description

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education And/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#INDSOUTH

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$68,000 - $97,000 / Year

Supplemental Pay

Compensation is commensurate with skill, education and experience.

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Benefits That Drive Your Success

• Up to 80 hours of Paid Time Off Annually
• 2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free prescription or non prescription safety glasses each year
• Annual Voluntary Uniform Stipend