General Manager

Ourisman Volkswagen of Waldorf; Waldorf (MD); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability

401(k) plan with company match

Paid time off and holiday leave

Professional development and growth

Job summary

Ourisman Automotive Group is seeking an experienced General Manager to oversee all aspects of dealership operations in Waldorf, MD. This leadership role drives sales, service, and admin functions while ensuring customer satisfaction and efficient processes.

You will mentor department managers, develop strategic sales initiatives, and manage the budget to achieve profitability. The position requires industry knowledge, strong leadership, and a commitment to exceptional service.

Qualifications

• Proven experience as a General Manager or in a senior management role within the automotive industry.
• Strong leadership and management skills, with the ability to inspire and lead a diverse team.
• In-depth knowledge of dealership operations, including sales, service, finance, and inventory management.
• Proficiency in budgeting, financial analysis, and profit and loss management.
• A commitment to delivering outstanding customer service and maintaining high levels of customer satisfaction.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders.
• Strong analytical and problem-solving abilities, with a focus on driving operational improvements and business growth.

Responsibilities

• Manage daily operations of the dealership, including sales, service, finance, and administrative functions, to ensure smooth and efficient business processes.
• Lead, mentor, and motivate department managers and staff to achieve business objectives and foster a collaborative and productive work environment.
• Develop and implement sales strategies to drive vehicle sales, meet revenue targets, and enhance customer acquisition and retention.
• Prepare and manage the dealership budget, analyze financial performance, and implement strategies to achieve profitability goals.
• Ensure exceptional customer service across all departments, addressing customer concerns and resolving issues to enhance satisfaction and loyalty.
• Stay informed about industry trends, market conditions, and competitor activities to adapt business strategies and maintain a competitive edge.
• Identify and pursue opportunities for growth, including new market segments, service offerings, and promotional activities.
• Ensure compliance with industry regulations, company policies, and safety standards, maintaining high operational and ethical standards.

Skills

Leadership

Auto industry knowledge

Strategic planning

Budgeting

Customer service

Communication

Operations management

Job description

Ourisman, Trusted Tradition

Here\'s to those who think differently. The ones who think that a car dealership\'s first priority should be the guest. Such a candid idea could only come from Ourisman. Because we\'re forward thinking, just like the communities we serve. Individuals who won\'t be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking an experienced and strategic General Manager to oversee all aspects of our dealership operations. The General Manager will be responsible for driving overall business performance, including sales, service, and administrative functions, while ensuring the highest levels of customer satisfaction and operational efficiency.

More about the role

• Manage daily operations of the dealership, including sales, service, finance, and administrative functions, to ensure smooth and efficient business processes.
• Lead, mentor, and motivate department managers and staff to achieve business objectives and foster a collaborative and productive work environment.
• Develop and implement sales strategies to drive vehicle sales, meet revenue targets, and enhance customer acquisition and retention.
• Prepare and manage the dealership budget, analyze financial performance, and implement strategies to achieve profitability goals.
• Ensure exceptional customer service across all departments, addressing customer concerns and resolving issues to enhance satisfaction and loyalty.
• Stay informed about industry trends, market conditions, and competitor activities to adapt business strategies and maintain a competitive edge.
• Identify and pursue opportunities for growth, including new market segments, service offerings, and promotional activities.
• Ensure compliance with industry regulations, company policies, and safety standards, maintaining high operational and ethical standards.

What we look for

• Proven experience as a General Manager or in a senior management role within the automotive industry, with a successful track record of achieving business objectives.
• Strong leadership and management skills, with the ability to inspire and lead a diverse team.
• In-depth knowledge of dealership operations, including sales, service, finance, and inventory management.
• Proficiency in budgeting, financial analysis, and profit and loss management.
• A commitment to delivering outstanding customer service and maintaining high levels of customer satisfaction.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders.
• Strong analytical and problem-solving abilities, with a focus on driving operational improvements and business growth.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.