General Manager

Wendy's; Virginia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Wendy's is seeking career-minded leaders to manage restaurant operations, drive guest satisfaction, and grow a high-performing team.

As a manager, you will oversee guest experience, financial controls, and daily operations, while creating a fun, family environment and pursuing opportunities for personal development.

The role offers structured training, flexible schedules, and a pathway to advance within Wendy's based on performance.

Qualifications

• Excellent written and verbal communication skills.
• Ability to lead and motivate a diverse team.
• Strong guest service orientation and hospitality mindset.
• Proven ability to manage changing schedules and adapt to peak demands.
• Skilled in giving and receiving constructive feedback.
• Capable of setting goals, creating action plans, and tracking progress.
• Experience in coaching, mentoring, and developing team members.

Responsibilities

• Greet guests promptly and ensure a positive guest experience.
• Handle orders and inquiries in a friendly, professional manner.
• Resolve guest issues with a positive attitude and expedience.
• Control cash, payroll, and food costs; manage labor efficiency.
• Maintain restaurant standards; communicate maintenance needs to facilities.
• Coach and develop staff; ensure a high-performing team and risk compliance.

Skills

Communication skills

Initiative

Interpersonal skills

Leadership

Hospitality

Schedule flexibility

Problem solving

Feedback & improvement

Goal setting & planning

Performance measurement

Culture development

Brand representation

Job description

Want to make a difference? Want to be a leader?

We offer more opportunities for people to find the challenges they want and the recognition they deserve. We are seeking career-minded, motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together to increase profits, provide superior service and have a passion for being the best in the business.

As leaders and role models, our managers set the tone for the fun, family environment in our restaurants. Our managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. Our generous and competitive compensation package includes: paid structured training program, vacation and sick leave, direct deposit, retention bonus and unlimited opportunities for growth and personal development based on performance.

Guest Experience

Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive attitude.

Financial Management

Control cash, property, product and equipment; builds sales, control labor and food costs.

Operations Management

Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards.

• Guest service mentality; has a genuine desire to serve the guests
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Manages multiple projects and timelines with a sense of urgency and follow through
• Well organized and detail oriented
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Has an outgoing personality
• Strong work ethic
• Other duties as assigned

Qualifications

• Strong written and verbal communication skills
• Initiative and assertiveness
• Strong interpersonal skills and conflict resolution skills
• Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
• Passionate about hospitality and serving the guest
• Ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
• Ability to problem solve
• Ability to accept feedback and willingness to improve
• Ability to set goals, create action plans, and implement those plans
• Ability to measure performance, subjectively and objectively
• Cultivate attractive culture within the restaurant
• Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor