General Manager

Hei Hotels Inc.; United States; Remote; USD 117,000 - 195,000; Full time

Benefits offered by this job

Medical & Dental insurance (Anthem BC/

Vision insurance (EyeMed)

Paid time off: Vacation, Sick, Holiday

Pet insurance (ASPCA)

401(k) with company match

Employee discounts (YouDecide, room)

DailyPay earnings access

Job summary

Hei Hotels Inc. is seeking a seasoned executive to lead the Cleveland Downtown property’s operations and financial performance. You will drive guest satisfaction, safeguard assets, and shape the culture in line with HEI Hotels and Resorts standards.

The role requires strong leadership, strategic planning, and collaboration with corporate and onsite teams to optimize revenue and service delivery.

Qualifications

• Minimum 5 years of management experience in hospitality, preferably in both Rooms and Food & Beverage.
• Knowledge of hotel operations, marketing plans, security, safety programs, and budget forecasting.
• Strong verbal and written communication skills.
• Ability to adapt communication style to different audiences.
• Experience leading teams and departments toward business goals.

Responsibilities

• Lead, supervise, and direct the hotel's operations and financial activities.
• Safeguard the asset and uphold HEI Hotels and Resorts culture at the property level.
• Develop and implement plans to improve operations and staff performance.
• Oversee guest satisfaction and ensure consistent product quality and service.
• Collaborate with Sales, Revenue Management, and HR as part of senior leadership.

Skills

Management experience

Hotel operations knowledge

Communication skills

Leadership abilities

Budget & financial oversight

Job description

About Us

Come join our winning hospitality team—we invite you to be part of Cleveland's future! The Westin Cleveland Downtown is a stunning, newly renovated 484-room hotel located in the heart of downtown, just around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center, and the Huntington Convention Center of Cleveland. For sports lovers, Huntington Bank Field and Rocket Mortgage Field House are less than a mile away. Building on our vibrant public spaces—which highlight dynamic works from local artists—we are thrilled to feature a complete, hotel-wide renovation in 2026 across all 484 guest rooms, offering modern luxury and elevated comfort to every guest. Here at The Westin Cleveland Downtown, we are looking for passionate individuals who strive to deliver outstanding service and create unforgettable experiences that keep our guests coming back time and again!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $185,000.00 - $195,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Overview

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.

Essential Duties and Responsibilities

Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best.

Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.

Tour and visually inspect property on a daily basis.

Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.

Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.

Aid Human Resources with associate issues following HEI Hotel and Resorts' policies.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

Develop and delegate improvement plans for operation and review performance of management team.

Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts.

Meet with potential and current clients to promote hotel.

Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool.

Guide other members of the Executive Committee, Management, and staff to make sound business decisions is a critical portion of the responsibilities.

Create and execute the financial objectives of the hotel.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

Culture & Development

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources.

We’re always looking for associates who share our passion for hospitality.

With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Equal Employment Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.