General Manager

Bonnell's Collision Center; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Bonnell's Collision Center is seeking a General Manager to oversee the body shop's operations, drive profitability, and lead multiple departments including estimators, technicians, and maintenance staff. The role emphasizes adherence to policies, safe work practices, and high-quality repair standards.

The General Manager will manage P&L, budgets, staffing, and KPI performance, while fostering strong relationships with customers, insurance adjusters, and vendors to promote repeat business and

Qualifications

• Requires strong budgeting, P&L management, and budget administration.
• Minimum of 3 years of management experience in the collision repair industry.
• Excellent written and verbal communication and exceptional customer service skills.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Assumes full responsibility for center profit and loss (P&L) and cash controls.
• Provides leadership, management and oversight to all center personnel including hiring, training and coaching.
• Prepares and administers an annual operating budget for the body shop.
• Maintains KPIs and ensures team training to meet targets.
• Maintains relationships with insurance adjusters and customers to promote referrals.

Skills

Budgeting

Leadership

Communication

Customer service

Strategic planning

Education

High School diploma or equivalent

Bachelor's degree (preferred)

Job description

POSITION DESCRIPTION

Title General Manager Status Exempt CreatedRevised September 2022 SUMMARY The General Manager oversees and assumes responsibility for various departments The General Manager ensures the profitability of each department such as estimators services and parts auto body technicians painters and maintenance technicians The General Manager is responsible for constant adherence to company policies and procedures

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Forecasts goals and objectives for the department and strives to meet them Assumes full responsibility for center profit and loss P&L management including following cash control and security procedures managing supply and materials costs managing staffing and facilitating materials and supply ordering and management Provides leadership management and oversight to all center personnel including hiring training developing coaching and promoting team members as well as managing compensation and discipline Prepares and administers an annual operating budget for the body shop Ensures all personnel and team members understand all key performance indicators KPIs and are given the proper training and support to meet or exceed all KPIs consistently Establishes and maintains good working relationships with insurance adjusters Establishes and maintains good working relationships with customers to encourage repeat and referral business Monitors technicians daily productivity reports and corresponding payroll records Gives fair estimates on costs and time required for bodywork Follows up on Vendor service and performance Monitors progress and completion of vehicles in the shop ensuring that proper repair and safety procedures are followed Maintains high quality service repairs and minimizes comebacks Conducts periodic spot checks of completed jobs for thoroughness and quality Checks quality of completed work Handles customer complaints immediately with a great sense of urgency Prepares final billing for completed repair orders Controls accounts receivables for body repair work Understands keeps abreast of and complies with federal state and local regulations that affect body shop operations such as hazardous waste disposal OSHA Right to Know etc Provides necessary training Ensures that proper safety equipment is available and being used properly Facilitates andor conducts technical training and sends employees to appropriate training schools as needed Monitors the maintenance of paint booths frame straightening equipment and other large fixed assets to ensure long term usage and value Keeps abreast of new equipment and tools available and recommends purchases Attends managers meetings Maintains professional appearance

QUALIFICATIONS

• High School degree or equivalent experience required
• Bachelors Degree preferred but not required
• Valid Drivers License
• Minimum of 3 years of management experience in the collision repair industry
• Excellent written and verbal communication skills
• Exceptional customer service skills

This position description is intended to be dynamic and subject to change Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department This position may be required to execute special projects or other related duties on occasion