General Manager

Riverstone Logistics; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Job summary

Riverstone Logistics in the United States is seeking a General Manager to lead a client-based profit center, owning performance, service quality, and financial results.

You will develop and retain a high-performing team, set the culture and expectations, drive Lean warehouse principles, manage budgets, and nurture ongoing client relationships across regions with occasional travel.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 5–7 years of warehouse/distribution and/or supply chain operations with 3+ years in management.
• Proficient in Microsoft Office including Excel.

Responsibilities

• Lead the local operation to meet service quality and financial goals.
• Develop and retain a high-performing team through coaching and succession planning.
• Ensure Lean warehouse principles and continuous improvement across processes.
• Oversee client relationships and contract compliance at the site level.
• Manage budget, expenses, and cost controls; report operating metrics.
• Coordinate with vendors/service providers and ensure safety and compliance.
• Communicate performance and drive accountability through regular standups and reviews.

Skills

Leadership

People management

Ethics and Values

Problem solving

Customer focus

Decision making

Organizing

Delegation

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Company Overview Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile middle mile warehousing fulfillment and storage solutions through a nationally integrated platform Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States We are a purpose driven company We exist to use our God given talents and opportunities to love our neighbors serve our communities and improve our industry That purpose shapes how we lead our teams how we partner with our customers and how we take ownership of every delivery Our people who we call Extra Milers bring genuine integrity and care to every mile If you lead well communicate with clarity and want your work to mean something we want to meet you If youre looking for a place where people genuinely matter youve found it

Position Summary

The General Manager leads a client based profit center with full accountability for team performance operational execution and financial results First and foremost this role is a people leader responsible for building developing and retaining a high performing team that delivers exceptional service and drives results The GM sets the tone for culture accountability and engagement within the operation They coach leaders establish clear expectations and create an environment where Extra Milers can perform at their best Strong people leadership is equally as important as operational discipline In addition to developing talent the General Manager owns the client relationship at the local level and is accountable for meeting service quality and financial benchmarks Our GMs are not just operators they are business leaders who balance labor efficiency cost management and process execution with intentional leadership and team development to ensure long term profitability and growth Competencies Ethics and Values Problem solving Customer focus Drive for results Conflict resolution Functionaltechnical skills Managing & measuring work Timely decision making Developing direct reports & others Delegation Motivating others Organizing

Essential Duties and Responsibilities

Driving and maintaining the Company culture purpose and core beliefs through hands on training effective onboarding and selection of new Extra Milers within the location

Managing all people and operations leaders assigned to the local operation to ensure deliverables business goals and profitability are achieved in a timely and cost effective manner

Responsible for consistently meeting and exceeding client service goals

Responsible for leading the profit center through change whether internal or external and ensuring continuity in communication around expectations

Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments

Maintaining a professional appearance always while setting an example for employees alike

Ensure daily stand ups with service providers and team are conducted consistently ensuring performance rankings are accurate and updated daily following standard Company operating procedures

Accountable for ensuring employee and provider adherence to prescribed dress code and uniform requirements

Ensuring measurement and effectiveness of all internal and external processes; providing timely accurate and complete reports on the operating condition of the Company

Ensures the implementation and maintenance of Lean warehouse principles

Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships

Maintaining the upkeep and maintenance of all assigned assets both from RLX and the client

Ensuring standards for quality client expectations and operator performance are maintained and that cost effective technology and processes are utilized to maximize productivity and profitability

Ensuring successful compliance and performance of all vendors and service providers

Developing monitoring and reporting operating costs within functional areas; alerting Senior Leadership of cost and labor overrun; recommending and implementing solutions to problems

Advising managers on labor issues including safety security employee relations scheduling training grievances and the like; ensuring managers and supervisors comply with company policies and administering practices in fair and equitable manner

Managing and maintaining budget and controls expenses

Hiring training developing and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies

Maintain a respectful and professional relationship with all vendors and service providers

Performing other work related duties as assigned

Minimum Qualifications

Bachelors degree in a relevant field of study or equivalent combination of education and experience Minimum of 5 7 years of warehouse distribution andor supply chain operations with at least 3 years of managerial experience Must be proficient in Microsoft Office suite including Excel Ability to complete work in a timely accurate and thorough manner Effective verbal and written communication skills Ability to exhibit a professional manner when dealing with conflict Ability to coach and develop employees Must have reliable transportation to commute to the workplace and attend client meetings as necessary This may involve traveling to various locations within the specific region for the client

Physical Demands and Work Environment

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to walk and stand for long periods of time communicate effectively with coworkers and outside stakeholders in person both on the telephone and via email and other computer related messaging The employee is occasionally required to maneuver about the work areas and movemanipulate various objects and there may be an occasional need to lift up to 50 pounds This position may require extended work hours and travel Note This job description in no way states or implies that these are the only duties to be performed by the employees incumbent in this position Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others The requirements listed in this document are the minimum levels of knowledge skills or abilities This document does not create an employment contract implied or otherwise other than an at will relationship Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability Riverstone Logistics also complies with the Immigration Reform & Control Act and E Verify so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request