General Manager

Jimmy John's; Tyler (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance options

Bonus opportunities

Paid training

Career advancement opportunities

Job summary

Dunkin' in Tyler, TX is seeking a General Manager to oversee daily restaurant operations, ensure outstanding guest service, and drive profitability. You will lead and develop the team, enforce brand standards, manage inventory and costs, and uphold safety and sanitation protocols.

Join a fast-paced environment with opportunities for career advancement, bonus potential, and comprehensive training. This role emphasizes leadership, customer focus, and operational excellence in a high-volume Dunkin'

Qualifications

• Oversee daily restaurant operations and opening/closing procedures.
• Enforce Dunkin brand standards and policies.
• Monitor food quality, speed of service, and guest satisfaction.
• Maintain cleanliness, sanitation, and safety.
• Ensure compliance with health regulations and company procedures.
• Recruit, hire, and develop crew and shift leaders.
• Create staff schedules and manage labor goals.
• Coach staff and conduct performance reviews.

Responsibilities

• Oversee daily restaurant operations including opening/closing.
• Execute brand standards and policies consistently.
• Monitor food quality, service speed, and guest satisfaction.
• Maintain cleanliness, sanitation, and safety.
• Ensure health regulation compliance.
• Recruit, hire, train, and develop staff.
• Plan schedules and manage labor costs.
• Coach and evaluate employees; provide feedback.
• Analyze sales and drive revenue growth.
• Control waste and manage costs.
• Deliver exceptional guest service and resolve issues.
• Complete reports and payroll tasks.
• Coordinate equipment maintenance and repairs.
• Adhere to employment laws and company policies.

Job description

Position Summary

The General Manager is responsible for overseeing the daily operations of a Dunkin’ Donuts restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment.

Operations Management

• Oversee all daily restaurant operations, including opening and closing procedures
• Ensure consistent execution of Dunkin’ brand standards and policies
• Monitor food quality, speed of service, and guest satisfaction
• Maintain cleanliness, sanitation, and safety standards throughout the restaurant
• Ensure compliance with health department regulations and company procedures

Team Leadership

• Recruit, hire, train, and develop crew members and shift leaders
• Create employee schedules based on business needs and labor goals
• Coach and motivate employees to achieve performance expectations
• Conduct performance evaluations and provide ongoing feedback
• Foster a positive, team-oriented work culture

Financial Management

• Manage inventory, food costs, labor costs, and overall profitability
• Analyze sales reports and implement strategies to drive revenue growth
• Control waste and minimize operational costs
• Ensure accurate cash handling and deposit procedures

Customer Service

• Deliver exceptional guest experiences and resolve customer concerns promptly
• Build relationships with regular guests and maintain a welcoming environment
• Ensure team members provide friendly, fast, and accurate service

Administrative Duties

• Complete required paperwork, reports, and payroll tasks
• Monitor equipment maintenance and coordinate repairs as neededEnsure compliance with all employment laws and company policies

Benefits

• Salary starting at 40K+
• Bonus opportunities
• Paid training
• Health insurance options
• Career advancement opportunities

Looking for Managers in the Tyler, Kilgore, Southwest Troup, Arlington and Troup Areas.

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.