General Manager

Smoothie King (SKFI); Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free smoothies

Office lunches

Health and wellness benefits

Employee discounts

Monthly fitness challenges

Job summary

Smoothie King (SKFI) is seeking a purpose-driven General Manager in the Town of Florida, NY. This role demands strong leadership skills to cultivate an encouraging team atmosphere, manage store operations, and ensure compliance with health and safety standards.

The ideal candidate should have managerial experience in customer service, a high school diploma, and preferably an associate or bachelor’s degree in a related field. Benefits include competitive wages, flexible scheduling, and a focus on health and wellness.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 2 years of managerial or supervisory experience.
• Valid driver’s license and automobile insurance required.
• Basic skills in Microsoft Word, Excel, and POS systems are necessary.
• ServSafe certification is required.

Responsibilities

• Recruit, interview, and train team members.
• Maintain staffing schedules and manage cash activities.
• Implement training programs and develop local marketing plans.
• Review KPIs and sales data for improvement opportunities.
• Carry out performance evaluations and handle discipline.

Skills

Managerial experience

Customer service

Team leadership

Basic computer skills

Knowledge of laws and safety regulations

Education

Associate or bachelor’s degree in business or hospitality management

Job description

Overview

We are looking for a purpose‑driven General Manager to lead our store and serve as a brand ambassador. In this role, you will cultivate an encouraging atmosphere, foster collaboration, ensure operational excellence, and enhance both team and guest experience.

Key Responsibilities

• Recruit, interview, hire, orient and train team members.
• Develop and maintain staffing schedules that meet operational needs.
• Delegate tasks effectively to support smooth store operations.
• Implement training and development programs; identify skill gaps and growth opportunities.
• Use operational tools (P&L, daily checklist, Data Central, inventory management) to achieve operational excellence.
• Maintain compliance with food‑safety guidelines, store appearance and brand standards.
• Share key information on the daily plan so team leaders can run effective shifts.
• Manage cash activities and reconcile cash and time logs for accuracy and coaching opportunities.
• Review KPIs and sales data to identify problems and opportunities for improvement.
• Develop local marketing plans and community outreach events to support brand initiatives.
• Establish a weekly inventory plan and maintain inventory flow using point‑of‑use and front/back stock systems.
• Ensure the store is set and maintained to brand expectations and adjusted appropriately to store‑specific needs.
• Provide a certified trainer to facilitate training for new team members.
• Recognize and reinforce individual and team accomplishments; use existing tools and develop new recognition methods.
• Promote company guidelines through action planning and inspire teams to meet standards aligned with the brand vision.
• Drive cross‑department collaboration initiatives to streamline processes and improve communication.
• Provide constructive and timely performance evaluations, and handle discipline and termination in accordance with company policy.

Work Environment & Physical Requirements

• Frequent exposure to high temperatures, cold, water, sanitation solutions, and allergens.
• Requires working under stressful conditions and irregular hours.
• Minimum 45 hours per week, including nights, weekends, holidays, and special events.
• Must be physically able to walk, stand up to 8 hours, lift up to 50 pounds, bend, kneel, and sit at a desk for prolonged periods.
• Less than 10% travel required.
• Onsite office maintenance; occasional remote meetings with video conferences.

Qualifications

• High school diploma required; associate or bachelor’s degree in business, hospitality management, or a related field preferred.
• Minimum 2 years of managerial or supervisory experience in a restaurant, retail, or customer service environment.
• Valid driver’s license and proof of adequate automobile insurance.
• Basic computer skills (Microsoft Word, Excel, and POS functionality).
• Knowledge of OSHA, EEOC, federal and state laws, and local statutes.
• ServSafe certification.
• Personal passion for health and fitness a plus.

Benefits

• Competitive wages, flexible schedule, and paid overtime.
• Free smoothies, office lunches, and celebration events.
• Monthly fitness challenges and free gym access.
• Health and wellness benefits package and employee discounts.
• Other perks and company‑wide benefits.

EEO Statement

We are an equal‑opportunity employer and consider all qualified candidates without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We actively encourage a diverse workforce.